Developer - Intermediate

Insurance Corporation of British Columbia•North Vancouver, BC

1d•Hybrid

About The Position

The Contact Centre Solutions team has an opening for an Intermediate DevOps Developer role. In this role, you will be responsible for providing technical expertise while managing and leading medium to high complex work for the design, configuration, development, and delivery of software applications. You will also be responsible for the investigation and resolution of production problems related to the applications. Additionally, you will provide estimates for business cases, impact assessments, projects, and action requests in response to requests from Business Systems Analysts or Team Leads. You will develop automation methods, identify performance and system capacity requirements, and implement development tools to gain efficiencies with application development and operational support.

Requirements

At least 3-5 years of relevant hands-on experience or a combination of relevant post-secondary education in computer science and related business experience.
Focused on Contact Centre Solutions delivery, including platform configuration support, scripting, integrations, CI/CD releases, operational tooling, and incident/problem management.
Proven ability to work as a hybrid platform/integration developer, combining development, automation, release support, and operational troubleshooting.
Hands-on expertise in API development and publishing through IBM API Connect.
Experience using PowerShell (.ps1) scripts to automate build and deployment tasks.
Experience with GitLab CI/CD and Jenkins, Terraform Build tools: Maven/Ant.
Familiarity with automation for health checks, end-to-end integration tests, and performance monitoring.
Strong understanding of change risk, service stability, and business continuity in customer-facing support environments.
Experience in Java/C#/C++, SQL/Oracle, XML, data modelling, version control tools (e.g. SVN, GitHub), JIRA, web development, ITSM tools (e.g. HPSM, ServiceNow).
Advanced knowledge of Agile methodologies.
Experience with Dev-Ops, build and release management, migration methodology and related toolsets(e.g. Jenkins, SPLUNK etc.).
Hands on experience with unit testing, functional testing, automated testing and application debugging techniques.
Experience with Enterprise Architecture including hands on experience with web services including REST API, queues including MQ, sync/async messaging.
Demonstrated ownership with design of components for enterprise applications.
Experience defining/implementing functional/non-functional requirements.
Experience performing production support including incident, problem and change management.
Ability to work without supervision and in a cross-functional team environment.
Experience in supervising and mentoring junior developers including code reviews and code refactoring.
Applied knowledge of best practices, methods and techniques of systems analysis and design to ensure effective application design.

Nice To Haves

Any experience with collaborating with operations, support, telecom, infrastructure, QA, release, and vendor teams is a Plus+.
Exposure to security frameworks (e.g. authentication - LDAP, AD).
Experience with Guidewire PolicyCenter, Guidewire ClaimCenter, Outsystems.
Mobile application development or Delphi would be an asset.

Responsibilities

Providing technical expertise while managing and leading medium to high complex work for the design, configuration, development, and delivery of software applications.
Investigation and resolution of production problems related to the applications.
Providing estimates for business cases, impact assessments, projects and action requests in response to requests from Business Systems Analysts or Team Leads.
Develop automation methods, identify performance and system capacity requirements, and implement development tools to gain efficiencies with application development and operational support.