Developer I - Salesforce Integration (Tier 2 Security Clearance)

M&S Consulting

9d • Remote

About The Position

The Developer I supports the development and testing of Salesforce CRM integrations with the contact center platform. Working under the direction of senior team members, this role is responsible for implementing interfaces, supporting integration activities, and contributing to quality assurance efforts across the program. A Tier 2 Security Clearance (formerly NACI) is required and must be active at the time of call order issuance. The Salesforce integration team must already possess this clearance at the point of program award to allow for a smooth and expedited transition. Strong technical qualifications alone are not sufficient - an active clearance in hand is required.

Requirements

• Bachelor's degree in Computer Science or related field (equivalent combination of education and experience considered)
• 0 years of experience within the scope of the contract
• Familiarity with Salesforce architecture, integration patterns, and APIs
• Knowledge of contact center technologies
• Current Tier 2 Security Clearance (formerly NACI) required at time of engagement
• Hardwired internet connection via ethernet cable required
• Minimum 25 Mbps download / 5 Mbps upload internet speed
• Private, secure work area
• All sensitive information must be kept private and secure at the remote location
• All candidates must hold a current Tier 2 GSA Security Clearance (formerly NACI) at the time of call order issuance. This is a hard, non-negotiable requirement. Candidates who do not already possess this clearance will not be considered.

Responsibilities

• Develop, test, debug, implement, and document basic software programs supporting Salesforce CRM integration
• Support integration of Salesforce with the cloud-based contact center platform, including API connectors to IVR and Knowledge Management databases
• Assist in the research and analysis of existing systems and program requirements
• Support CTI integration to display caller-relevant information at agent workstations and screen pop appropriate cases in the CRM
• Assist in resolving routine production support problems
• Conduct routine quality assurance activities including peer reviews
• Attend scheduled and ad hoc meetings as required
• Support UAT and go-live activities
• Adhere to established milestones and project deadlines

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level