Developer + AI Support

Agent

3d•Remote

About The Position

The Senior Developer + AI-Enabled Technical Support role provides daytime development, CRM bug fixing, and technical issue resolution for two brands, Wilkinson and Thriving Families. Reporting directly to the current IT Leader, this position supports assessment tools, websites, landing-page forms, apps, Google server resources, AI prompts, and core CRMs. The role calls for an independent, resourceful problem-solver who can turn unclear requests into tested solutions and build workflows aligned with department-wide strategies. The position supports the Funnel Manager by ensuring campaign links carry correct UTM tracking into the CRM and point to current Google server downloads. It also supports the Investor Relations team, including a five-person event team, by maintaining CRM stability, checking automation tag triggers, supporting AI tools used in CRMs or calls, and ensuring field activities are tracked. The role includes technical support and maintenance, scoped development work, marketing technology and integration troubleshooting, and AI workflow support. The employee communicates with internal stakeholders through written updates and regular Zoom check-ins, coordinates structured daily hand-offs with the IT Leader, works in test environments before production, protects client credentials and data, obtains authorization for sensitive changes or external sends, and escalates security risks and outages promptly. This is a full-time remote role for candidates in Latin America, working 9 AM–5 PM CST, 40 hours per week, in coordination with the USA team.

Requirements

At least 3 years of experience in technical support, web development, or automation, or equivalent demonstrated project experience.
Advanced knowledge of JavaScript/TypeScript, HTML/CSS, React/Next.js, and Node.js.
Ability to navigate existing codebases and implement well-scoped changes.
Experience using browser DevTools and diagnosing network and console errors.
Knowledge of REST APIs, JSON, webhooks, authentication basics, and third-party integrations.
Familiarity with Git workflows, including branches and pull requests, basic automated testing, terminal/Linux commands, application logs, and safe MongoDB querying practices.
Advanced, near-native English proficiency.
Practical ability, sound judgment, problem-solving skills, clear communication, and ownership.

Nice To Haves

Hands-on experience with ActiveCampaign, Calendly, Nylas, AirCall, or read.ai.

Responsibilities

Investigate user issues, fix bugs, and manage CRM fields, filters, lists, tags, and permissions.
Verify dashboard reporting across Wilkinson and Thriving Families.
Maintain assessment tools, landing-page forms, web pages, apps, and Google server resources.
Build features, deliver small fixes, and make well-scoped improvements under technical direction.
Diagnose email, SMS, and calendar integrations and support the tools used across the technology stack.
Use AI tools such as ChatGPT, Claude, Codex, or Cursor to research, debug, and draft code, and independently verify their outputs.
Integrate Claude connectors into workflows, agents, harnesses, and artifacts to assist marketing leadership in delivering work products to the Investor Relations team.
Provide clear written English, patient user support, concise status updates, and regular Zoom check-ins.
Maintain communication and set expectations through WhatsApp, Slack, and email.
Conduct structured daily hand-offs with the IT Leader.
Work in test environments first and obtain authorization before production deployments, bulk data changes, access modifications, or external sends.
Protect client credentials and data using only approved AI tools, and promptly escalate security risks and outages.
Reproduce issues, review logs and data, test hypotheses, and present evidence and proposed next steps before escalating.