Detention Analyst
About The Position
Join Knight Transportation as a Detention Analyst. Knight Transportation is the most profitable and fastest growing truckload carrier, driven to innovate the transportation industry. Knight is a career destination for passionate and talented people seeking growth and opportunity with an industry leader. We are committed to a culture of high expectations and exceptional performance. We hire good teammates who share our values, unselfishly take personal accountability for results, and bring innovative ideas to the table. Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day. Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry.
Requirements
- 1+ years experience in billing and/or customer service and/or operations required.
- Associates degree in related field or equivalent combination of education and/or experience required.
- Good verbal and written communication skills.
- Detail-oriented with strong organizational skills.
- Microsoft Office Suite
- Report generation
- Mathematical, analytical and problem solving skills.
- Ability to interpret user needs and translate into system requirements.
- Ability to understand system data and to identify discrepancies
Nice To Haves
- Transportation industry experience preferred.
- Previous knowledge of system analytics helpful
Responsibilities
- Increase equipment utilization and collectible revenue by monitoring equipment activity on a daily basis.
- Audit records pertaining to company equipment while in detention status.
- Review detention data based on stop-off arrival and departure records, GPS location and other dispatch records.
- Review customer/driver files, validate detention time taken and ensure drivers are paid appropriately.
- Request authorization from customer based on contractual agreements or on equipment/driver(s) utilized by customer.
- Initiate billing process for approved power and trailer detention time. Inform payroll of detention payout amounts for drivers.
- Provide recommendations to contracts and/or pricing regarding opportunities to increase detention revenue.
- Collaborate with Accounts Receivable to resolve past due detention revenue and assist with collections.
- For Intermodal Detention Analysts, track and send out container dwell data.
- Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
- Proactively work to assist others in achieving the organization's objectives.
Benefits
- Competitive starting salary commensurate with experience and geographic location.
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- 401(K)
- Medical, Dental, Vision, Disability, Supplemental and Life Insurance
- Paid Time Off
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
