Detection & Investigation Associate: Enterprise Fraud

PNC Bank•Louisville, KY

3d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Detection & Investigation Associate within PNC's ENTERPRISE FRAUD DETECTION organization, you will be based in Louisville, KY, Pittsburgh, PA, Strongsville, OH, Birmingham, AL. Monday 7:00 am - 4:00 pm EST In office. This team has multiple responsibilities related to Retail Application Fraud Detection, Retail Suspicious Account Activity Detection, Retail Incoming ACH Review, and Research. Retail Application Fraud Detection – utilizing device information (for mobile) and previously identified attributes to identify suspicious account opening attempts for further fraud review. Retail Suspicious Account Activity Detection – reviewing suspicious post account opening activity for, new and established accounts, as well as other suspicious online login activity. Retail Incoming ACH Review– reviewing suspicious ACH transactions for possible fraud. Research & Support Support on previous detected fraudulent account openings or activity through link analysis. Support for emerging fraud trend review and fraud ring activity Intelligence leads from external agencies to identify potentially fraudulent activity or account holders and to assist with data that may assist law enforcement on identifying criminal activity. Responsible for investigation and/or mitigation of suspicious bank activity, control and prevention of losses related to fraud, AML and /or organizational risk. Based on root cause, assists in the development and implementation of internal controls to identify suspicious and/or prevent illegal activities and to recover any incurred losses, which may be significant. Identifies gaps and control enhancements that at times have a large monetary impact on the organization. Independently works with internal and external stakeholders (local, state and federal authorities, agencies and other financial institutions) on matters relating to fraudulent/illegal activities where appropriate. Performs the investigation of identified activity. Makes determination as to whether the activity is reportable or requires additional escalation, based on standard criteria and/or independent judgment. Completes the required documentation. Prepares and maintains appropriate documentation of investigation performed. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Analytical Thinking
Customer Solutions
Decision Making
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies
Anti-money Laundering/Sanctions Policies and Procedures
Business Ethics
Business Process Improvement
Decision Making and Critical Thinking
Effective Communications
Fraud Detection and Prevention
Information Capture
Operational Risk
Problem Solving
Standard Operating Procedures

Responsibilities

Sign in on time, ready to work
Review accounts for potential ID Theft, Account Take over or potential First Party Fraud
Review accounts with suspicious ACH transactions that may be a result of fraud coming from illicit activity
Make decisions based on analysis, trends and patterns
Fraud loss mitigation
Work as an individual making fraud related decisions with minimal help needed from management in the decision making process
Must have ability to work with other service partners in relation to fraud cases, reviews, reports, and rules
Be a team partner in completing all work functions assigned to the team
Actively participate in meetings, coaching, and conversations with leadership, other team members and service partners
Ability to see patterns and trends in relation to logic and rules of potential fraud.
Take on stretch assignments
Assist with build out of new processes
Act as Subject Matter Expert
Investigation and/or mitigation of suspicious bank activity, control and prevention of losses related to fraud, AML and /or organizational risk.
Based on root cause, assists in the development and implementation of internal controls to identify suspicious and/or prevent illegal activities and to recover any incurred losses, which may be significant.
Identifies gaps and control enhancements that at times have a large monetary impact on the organization.
Independently works with internal and external stakeholders (local, state and federal authorities, agencies and other financial institutions) on matters relating to fraudulent/illegal activities where appropriate.
Performs the investigation of identified activity.
Makes determination as to whether the activity is reportable or requires additional escalation, based on standard criteria and/or independent judgment.
Completes the required documentation.
Prepares and maintains appropriate documentation of investigation performed.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.