Detection & Investigation Analyst Lead: EFR/CONTRLS AND EXECUTION
About The Position
Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff. Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements. Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate. Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners. Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.
Requirements
- Attention to detail.
- Organizational skills – will need to manage and prioritize case load.
- Ability to work independently with minimum supervision.
- Basic Excel skills recommended.
- Mainframe, Service Browser, and Edge knowledge strongly encouraged.
- Strong written and verbal communication skills.
- This position relies heavily on accurate documentation of case notes and reports.
- This position requires contact with customers and our service partners on the phone.
- Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
- Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice To Haves
- Mainframe, Service Browser, and Edge knowledge strongly encouraged.
Responsibilities
- Reviews and investigates customer cases, reports and work for potential and actual loss.
- Minimizes fraud, Anti-Money Laundering and/or organizational risk.
- Performs early detection of suspicious activity.
- Controls and prevents losses.
- May lead the work of and/or train detection and investigation staff.
- Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
- Recommends disposition.
- Identifies gaps and control enhancements.
- Uses defined research procedures to identify and resolve issues.
- Identifies trends and escalates as appropriate.
- Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss.
- Shares best practices among the team and/or service partners.
- Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
