Detection & Investigation Analyst Lead: Inbound Zelle - Sunday - Thursday 8:30 - 5:00 pm

PNC • Strongsville, OH

1d • Onsite

About The Position

As a Detection & Investigation Analyst Lead within PNC's FDO Zelle Fraud organization, you will be based in Pittsburgh, PA, Birmingham, AL, Strongsville, OH, Louisville, KY. The Inbound Zelle Team is looking for individuals who are curious, able to extrapolate future data from given data, comfortable with new technology, willing to continually learn, and have a passion for stopping criminals. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. This role involves reviewing and investigating customer cases, reports, and work for potential and actual loss, minimizing fraud, Anti-Money Laundering and/or organizational risk, and performing early detection of suspicious activity to control and prevent losses. The role may also involve leading the work of and/or training detection and investigation staff. It requires researching and analyzing bank activities and reports to detect and prevent possible fraudulent and suspicious activities, recommending dispositions, identifying gaps and control enhancements, and using defined research procedures to identify and resolve issues. Identifying trends and escalating as appropriate, following standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss, and sharing best practices among the team and/or service partners are also key aspects. Preparing and maintaining appropriate documentation of analysis performed and coordinating with internal or external stakeholders as appropriate are also required.

Requirements

• University / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Analytical Thinking
• Customer Solutions
• Decision Making
• Operational Risks
• Problem Resolution
• Researching
• Risk Mitigation Strategies
• Anti-money Laundering/Sanctions Policies and Procedures
• Business Ethics
• Business Process Improvement
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Information Capture
• Operational Risk
• Problem Solving
• Standard Operating Procedures
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

• Actimize
• EWS CRM Portal
• Service Browser
• BlueZone (Mainframe/COR) EDGE
• Google
• Lexis/Nexis
• SpyDialer
• ZAP
• Avaya
• cCas
• Innovis
• Web Browsers
• WebView
• Verint
• Curious
• Analyze
• Detect Patterns
• Foresight - given enough data, are able to anticipate what future data would likely indicate.
• Adaptable to change, new technology, and willing to continually learn
• Have a passion for stopping the criminals.

Responsibilities

• Inbound Zelle fraud support
• Analyzing cases generated from the enterprise fraud detection systems
• Analyzing cases generated from the network in the Customer Relationship Portal
• Talking with customers whose transactions are suspicious of potential fraud
• Reporting of suspected fraud
• As requested, tasks to help sustain and improve department processes and procedures
• Reviews and investigates customer cases, reports and work for potential and actual loss
• Minimizes fraud, Anti-Money Laundering and/or organizational risk
• Performs early detection of suspicious activity
• Controls and prevents losses
• May lead the work of and/or train detection and investigation staff
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities
• Recommends disposition
• Identifies gaps and control enhancements
• Uses defined research procedures to identify and resolve issues
• Identifies trends and escalates as appropriate
• Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss
• Shares best practices among the team and/or service partners
• Prepares and maintains appropriate documentation of analysis performed
• Coordinates with internal or external stakeholders as appropriate

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees