Detection & Investigation Analyst Lead: Outbound Zelle Fraud

PNC•Strongsville, OH

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an "inclusive workplace culture" where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. As a Detection & Investigation Analyst Lead within PNC's FDO Zelle Fraud organization, you will be based in Pittsburgh, PA, Birmingham, AL, Strongsville, OH, Louisville, KY. The Outbound Zelle Team operates Monday - Friday: 8:00 - 5:00 pm ET. This position is for individuals who are curious, able to extrapolate future data from current data, comfortable with new technology, willing to continually learn, and passionate about stopping criminals. The role involves reviewing and investigating customer cases, reports, and work for potential and actual loss. It aims to minimize fraud, Anti-Money Laundering, and/or organizational risk by performing early detection of suspicious activity and controlling and preventing losses. The analyst may also lead and/or train other detection and investigation staff. Key activities include researching and analyzing bank activities and reports to detect and prevent possible fraudulent and suspicious activities, recommending dispositions, identifying gaps and control enhancements, using defined research procedures to resolve issues, identifying trends, and escalating as appropriate. The role requires adherence to standards and practices to mitigate fraud, Anti-Money Laundering, and other risk exposure and loss, sharing best practices, and maintaining appropriate documentation.

Requirements

Curious
Ability to analyze
Ability to detect patterns
Foresight - given enough data, able to anticipate what future data would likely indicate
Adaptable to change, new technology, and willing to continually learn
Have a passion for stopping the criminals
Analytical Thinking
Customer Solutions
Decision Making
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies
Anti-money Laundering/Sanctions Policies and Procedures
Business Ethics
Business Process Improvement
Decision Making and Critical Thinking
Effective Communications
Fraud Detection and Prevention
Information Capture
Operational Risk
Problem Solving
Standard Operating Procedures
University / college degree with < 1 year of professional experience and/or successful completion of a formal development program
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Bachelor's degree

Responsibilities

Outbound Zelle fraud support
Analyzing cases generated from the enterprise fraud detection systems
Talking with customers whose transactions are suspicious of potential fraud
Card Free ATM fraud support
Reporting of suspected fraud
As requested, tasks to help sustain and improve department processes and procedures
Reviews and investigates customer cases, reports and work for potential and actual loss
Minimizes fraud, Anti-Money Laundering and/or organizational risk
Performs early detection of suspicious activity
Controls and prevents losses
May lead the work of and/or train detection and investigation staff
Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities
Recommends disposition
Identifies gaps and control enhancements
Uses defined research procedures to identify and resolve issues
Identifies trends and escalates as appropriate
Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss
Shares best practices among the team and/or service partners
Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate