Detection and Investigation Lead: Outbound Zelle

PNC•Strongsville, OH

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Detection & Investigation Analyst Lead within PNC's FDO Zelle Fraud organization, you will be based in Birmingham, AL, Strongsville, OH, Denver, CO, Dallas, TX, Outbound Zelle Team Monday - Friday: 8:30 - 5:00 pm ET In Office Are you curious? If you are given enough data, are you able to extrapolate what future data would likely indicate? Are you comfortable with new technology, and willing to continually learn? If you are watching a mystery movie, are you bothered when the criminals get away with their crime? If so, this may be the position for you! PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff. Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements. Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate. Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners. Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Proficiency with Actimize, Service Browser, BlueZone (Mainframe/COR), EDGE, Excel, Google, ZAP, Avaya, Innovis, Web Browsers, WebView, Verint.
Curiosity and ability to analyze and detect patterns.
Foresight to anticipate what future data would likely indicate.
Adaptability to change, new technology, and willingness to continually learn.
Passion for stopping criminals.
Customer-focused mindset.
Ability to manage risk effectively, adhering to PNC's Enterprise Risk Management Framework.
Bachelor's degree or a comparable combination of education, job-specific certification(s), and experience (including military service).
Less than 1 year of professional experience (with a degree) or successful completion of a formal development program.

Nice To Haves

Analytical Thinking
Customer Solutions
Decision Making
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies
Knowledge of Anti-money Laundering/Sanctions Policies and Procedures
Business Ethics
Business Process Improvement
Decision Making and Critical Thinking
Effective Communications
Fraud Detection and Prevention
Information Capture
Operational Risk
Problem Solving
Standard Operating Procedures

Responsibilities

Provide fraud support for Outbound Zelle and Card Free ATM transactions.
Analyze cases generated from enterprise fraud detection systems.
Communicate with customers regarding suspicious transactions.
Report suspected fraud.
Contribute to the improvement of department processes and procedures.
Review and investigate customer cases, reports, and work for potential and actual loss.
Minimize fraud, Anti-Money Laundering, and organizational risk.
Perform early detection of suspicious activity and implement loss prevention controls.
Lead and/or train detection and investigation staff.
Research and analyze bank activities to identify and prevent fraudulent activities.
Identify and escalate trends, gaps, and control enhancement opportunities.
Adhere to standards and practices for risk mitigation.
Document analysis and coordinate with internal/external stakeholders.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service.