Detailer I

VT Industries•Two Rivers, WI

67d•Onsite

About The Position

VT Industries, Inc., is North America’s leading manufacturer of architectural wood doors for commercial and residential applications, the largest post-form laminate countertop manufacturer in the United States, as well as a leading source for butcher block countertops and other architectural wood products. VT is a family-owned company that offers a dynamic work environment and continues to invest in state-of-the-art manufacturing equipment and processes, as well as growth and development opportunities for its team members. The company’s three divisions serve customers from fifteen manufacturing facilities strategically located throughout the U.S. and Canada.

Requirements

Ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals.
Microsoft Office skills.
Eager and willing to gain knowledge of door products and processes.
Able to work independently.
Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, and other office procedures and terminology.
Knowledge of principles and processes for providing customer service.
Excellent verbal and written communication skills.
Time management skills to meet or exceed department productivity goals.
Multi-tasker with strong organizational and word processing skills.
Attention to detail.
Reliable.
Ability to work in a fast-paced environment.

Nice To Haves

Understanding of the VT product offering, construction, labeling, and hardware restrictions.

Responsibilities

Verifies the accuracy of online orders and manually enters orders received via email into VTOnline.
Checks record entries for accuracy and authorizes the ordering of materials.
Completes orders efficiently, accurately, and on time to meet scheduled delivery requirements.
Processes orders and allocates materials.
Reads basic hardware templates to determine machining requirements and fire label requirements.
Identifies issues with orders and provides solutions or corrections.
Verifies data integrity before order is released to production.
Develops and maintains constructive and cooperative working relationships with others.
Communicates with customers to resolve conflicts between customer requests and state and federal building codes and regulations.
Reviews blueprints / drawings, CAD designs and elevations; discusses manufacturing capabilities with engineering, architects, contractors, and customers.
Processes order revisions and suggests alternative products when appropriate.
Cross trains to increase technical knowledge base and to assist with the entry of technical specifications on orders across multiple product lines.
Relays order information to purchasing, manufacturing, sales, and production control.
Builds and maintains customer relationships.
Assists the Claims Department in resolving customer complaints and special requests.
Other duties as assigned.