Destination Services Manager

Visit Saint Paul•Saint Paul, MN

10h•Hybrid

About The Position

Visit Saint Paul is seeking a collaborative, detail-oriented Destination Services Manager to help deliver exceptional experiences for meetings, conventions, and events in Saint Paul. Reporting to the Vice President of Sales and Service, this role serves as the essential bridge between meeting planners and the local hospitality community — stepping in the moment a group is booked and staying engaged through the final handshake. The Destination Services Manager serves as the bridge between meeting planners and the local hospitality community, and plays a critical role in bringing Saint Paul’s story to life by: Driving tourism and events by providing exceptional service for booked business through memorable on-the-ground experiences resulting in repeat visitation. Connecting the industry through service as the connective tissue between meeting planners and Saint Paul’s hospitality community. Boldly sharing Saint Paul’s story by bringing Saint Paul’s story to life through every event and client interaction. Collaborating with Key Support Organizations to Build a Better Saint Paul through strengthening relationships across the tourism ecosystem leading to long-term, high-quality event impact.

Requirements

Bachelor’s degree in hospitality, tourism, event management, communications, or related field. Equivalent experience also accepted
3-5 years of experience in hospitality, event planning, destination marketing, convention services, or related industry
Experience supporting meetings, conventions, conferences, or group events preferred
Demonstrated ability to coordinate projects and diverse teams, manage competing priorities, supervising interns and volunteers
Knowledge of Saint Paul’s hospitality, tourism and/or event industry is a plus
Familiarity with CRM systems and other event and data/analytics digital tool platforms

Responsibilities

Serve as the primary point of contact for meeting planners from booking through event conclusion
Build and maintain relationships with Visit Saint Paul members (restaurants, retail, attractions, service providers), hotel partners, and hospitality contacts, leveraging deep destination expertise and credible connection and referrals to serve as a trusted resource for planners and enhance the attendee experience.
Support Event Planning & On-Site Execution
Provide support with site visits, familiarization tours (FAMs), and pre-event planning activities
Coordinate client event logistics that may include transportation, materials and guide distribution, and external/off-site attendee experiences
Assist with on-site event execution and partner coordination as needed
Resolve challenges with professionalism, resourcefulness and a commitment to delivering an exceptional client and attendee experience
Identify opportunities to showcase Saint Paul’s unique culture, neighborhoods, attractions, partners, and local businesses to create memorable and authentic event experiences
Strengthen Internal Operations & Partner Engagement
Manage event details, timelines, and service commitments to ensure seamless execution
Nurture client relationships through proactive communication and follow-up that build long-term partnerships
Prepare, collect, and analyze client and attendee feedback to measure satisfaction, identify trends, and drive continuous improvement
Support programs and initiatives that elevate the meeting and event experience in Saint Paul
Leadership & Team Support
Support onboarding of hospitality partners to encourage engagement with Visit Saint Paul programs and resources
Coordinate internal teams and external partners to ensure successful event planning and execution
Serve as a trusted resource for colleagues, clients, and community partners on destination services programs and best practices
Develop and improve service processes, standards, and feedback programs to support internal and external operational excellence
Foster a collaborative, customer-focused environment across staff, clients, and hospitality partners