Destination Services Manager

Visit St Paul•Saint Paul, MN

1d•Hybrid

About The Position

Visit Saint Paul is seeking a collaborative, detail-oriented Destination Services Manager to help deliver exceptional experiences for meetings, conventions, and events in Saint Paul. Reporting to the Vice President of Sales and Service, this role serves as the essential bridge between meeting planners and the local hospitality community — stepping in the moment a group is booked and staying engaged through the final handshake. The Destination Services Manager serves as the bridge between meeting planners and the local hospitality community, and plays a critical role in bringing Saint Paul’s story to life by driving tourism and events through exceptional service, connecting the industry, boldly sharing Saint Paul’s story, and collaborating with Key Support Organizations to build a better Saint Paul.

Requirements

Bachelor’s degree in hospitality, tourism, event management, communications, or related field. Equivalent experience also accepted.
3-5 years of experience in hospitality, event planning, destination marketing, convention services, or related industry.
Experience supporting meetings, conventions, conferences, or group events preferred.
Demonstrated ability to coordinate projects and diverse teams, manage competing priorities, supervising interns and volunteers.
Knowledge of Saint Paul’s hospitality, tourism and/or event industry is a plus.
Familiarity with CRM systems and other event and data/analytics digital tool platforms.

Nice To Haves

A relationship builder who thrives on creating positive experiences and connecting clients, visitors, and community partners to the right resources.
Highly organized and detail-oriented, with the ability to manage multiple projects, timelines, and priorities in a fast-paced environment.
A proactive communicator who collaborates effectively across teams and builds strong, lasting partnerships.
Resourceful, adaptable, and solutions-oriented, with a talent for navigating challenges and delivering exceptional service.
Passionate about Saint Paul and excited to showcase the city's culture, neighborhoods, attractions, and hospitality community through memorable event experiences.

Responsibilities

Serve as the primary point of contact for meeting planners from booking through event conclusion.
Build and maintain relationships with Visit Saint Paul members (restaurants, retail, attractions, service providers), hotel partners, and hospitality contacts, leveraging deep destination expertise and credible connection and referrals to serve as a trusted resource for planners and enhance the attendee experience.
Provide support with site visits, familiarization tours (FAMs), and pre-event planning activities.
Coordinate client event logistics that may include transportation, materials and guide distribution, and external/off-site attendee experiences.
Assist with on-site event execution and partner coordination as needed.
Resolve challenges with professionalism, resourcefulness and a commitment to delivering an exceptional client and attendee experience.
Identify opportunities to showcase Saint Paul’s unique culture, neighborhoods, attractions, partners, and local businesses to create memorable and authentic event experiences.
Manage event details, timelines, and service commitments to ensure seamless execution.
Nurture client relationships through proactive communication and follow-up that build long-term partnerships.
Prepare, collect, and analyze client and attendee feedback to measure satisfaction, identify trends, and drive continuous improvement.
Support programs and initiatives that elevate the meeting and event experience in Saint Paul.
Support onboarding of hospitality partners to encourage engagement with Visit Saint Paul programs and resources.
Coordinate internal teams and external partners to ensure successful event planning and execution.
Serve as a trusted resource for colleagues, clients, and community partners on destination services programs and best practices.
Develop and improve service processes, standards, and feedback programs to support internal and external operational excellence.
Foster a collaborative, customer-focused environment across staff, clients, and hospitality partners.