Destination Sales Executive
About The Position
The Destination Sales Executive partners with the Sales Office to book group events within established booking parameters and supports property sales by coordinating and executing site inspections and visits for off-property sales managers. The role ensures business is properly and promptly handed over for quality service delivery, helps achieve group revenue goals through proactive selling and upselling, and implements brand service strategies and initiatives throughout the sales process to promote customer loyalty and service excellence. The position manages group sales activities, develops customer relationships, coordinates site visits and familiarization tours, and collaborates with Sales Office, Area Sales, Event Management, and Operations teams. It also supports customer experiences before and during events, provides local destination knowledge, and contributes to revenue growth, expense control, customer satisfaction, and brand standards.
Requirements
- High school diploma or GED and 4 years of experience in sales and marketing, guest services, front desk, or a related professional area; or a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major and 2 years of experience in sales and marketing or a related professional area.
Nice To Haves
- Large group sales experience.
Responsibilities
- Book group events with the Sales Office within group booking parameters and help achieve revenue goals for business booked through the Sales Office.
- Partner with Area Sales to identify group and catering business and achieve personal and property revenue goals.
- Upsell products and services, proactively sell property facilities to leisure guests and group planners, and help bring sales to closure.
- Assist with selling, implementing, and following through on group sales promotions.
- Recommend function-space reallocations and handle event-planning aspects for business booked well in advance.
- Coordinate and plan familiarization tours and in-market customer events.
- Provide accurate and timely turnover of business to Event Management.
- Represent the sales department at staff and stand-up meetings and report on sales activity.
- Attend pre- and post-convention meetings to understand group needs and gather feedback on product, service, and overall satisfaction.
- Coordinate and execute property site inspections for out-of-market and non-deployed accounts; coordinate site visits with in-market sales managers when appropriate.
- Partner with account or selling managers to develop site visits, gather customer information, and plan appropriately.
- Develop site standards and pricing guidelines to manage Department 47 expenses and support accurate projections.
- Understand competitors, market conditions, and the local destination to differentiate the property and apply appropriate selling strategies.
- Solicit existing accounts for future-year business and track bookings and leads generated from site visits.
- Execute Marriott customer service and property brand standards; channel sales-process guest issues to appropriate property leaders or stakeholders.
- Monitor sales performance, revenue, expenses, and return on investment; ensure business is handed over properly and promptly.
- Collaborate with off-property sales channels to coordinate complementary sales efforts and meet property needs.
- Participate in community organizations to develop group and catering sales opportunities; meet walk-in clients and qualify leads for account or sales managers.
- Build relationships with current and prospective customers, and attend or facilitate pre-planning visits to maintain consistent communication.
- Welcome site clients, escort overnight guests, act as a personal concierge, coordinate transportation and special requests, and provide property and local-area tours.
- Provide after-hours customer entertainment, check reward-member status and special needs with the Marriott Guestware Program Manager, and arrange room amenities and welcome notes.
- Partner with Event Management and Operations to deliver customer experiences that exceed expectations.
- Practice brand service basics and provide exemplary customer service to support satisfaction and loyalty before and during programs or events.
- Understand customer needs, business concerns, and service expectations and recommend appropriate features and services.
- Perform other duties as assigned to meet business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
