Desktop Team Lead

TEKsystems

1d•Onsite

About The Position

Seeking candidates with experience working as a Team Lead of Desktop support teams. The successful candidate will work 100% onsite in Washington DC. This resource will be a highly visible resource providing executive support and communications to C-Level Executives. This resource will also provide executive level reporting. The role will be daily onsite and may occasionally require client site to site travel. Must have prior experience providing reporting (field support/tickets).

Requirements

Minimum 2 years’ experience of Executive Level Deskside Support (C-Level Executives/VIP)
Minimum 5 years Windows 10 (Windows 7 prior ) Desktop Support and or network smart hands (Data Center/Basic Network support) experience in a corporate environment.
Strong current Windows 10 client support experience
Customer 1st mentality
Minimum 5 years End-user client -LAN/Networking support in a corporate environment
Excellent customer service experience
Previous healthcare/clinical environment experience
Experience with Active Directory
Experience with Windows 10 and Microsoft Office

Nice To Haves

ServiceNow experience
Experience with Deskside support in a hospital environment
Experience with ServiceNow

Responsibilities

Overall site leadership and field support accountability: Customer Service/Customer 1st
Windows 10 Deskside Support to C Level Executive/VIP/Executive Leaders
Site status reporting: Daily client support metrics (how many tickets are open/which are priority)
Solving and managing high priority tickets on a day to day basis
Incidents – Software break/fix
IMACs – Installation of software, machine upgrades, etc.
Refresh
Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers
Tech walk-up bar at staffed locations