Desktop Support - Andover, MA
Military Spouse Corporate Career Network•Andover, MA
•Onsite
About The Position
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Andover, Massachusetts. In this role, you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support. This is an onsite position.
Requirements
- Must be within driving distance of Andover, Massachusetts, and be willing to work onsite.
- Pursuant to a government contract, this specific position requires U.S. citizenship status
- Must be able to lift up to 40 lbs
- Must be able to stand or walk for extended periods of time
- Must be able to walk up and down stairs or ramps
- Must be able to kneel and work under desks or in confined spaces
- This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals.
- Employees who are chosen to fill this role are expected to comply with testing requirements.
- Excellent communicator in writing and speaking.
- Ability to work independently but also value teamwork.
- Excellent problem-solving skills.
- Looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
- Seek a community of virtue-centered co-workers and clients.
Nice To Haves
- Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
- Knowledge of PC Imaging
- Experience with change management and incident management
- Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
- Certified Dell Technician
- Expertise in Inventory Control
Responsibilities
- Provide Workstation Software Break Fix support
- IMAC – PC Install, Moves, Adds and Changes
- Image Loads
- Asset Recovery
- Asset tagging
- Printer Support
- Client Center (Tech Bar) Support
- IT Service Management Updates
- Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned
Benefits
- Ongoing learning and development opportunities
- Health benefits
- Retirement benefits
- Professional development benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
