Desktop Support

Beacon Technologies•Madison, WI

1d•Onsite

About The Position

Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the computer and network infrastructure that supports the operations of the enterprise, which includes over 6,000 computing devices. Specifically, the Technical Support Engineer - Contractor will service customers throughout the state and will be based in the Madison, Wisconsin. This position has five main areas of responsibility: Provides maintenance and support for Wisconsin Court System software and hardware. Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin. Provides technical customer support to all court system employees and takes corrective action. Performs field service to upgrade hardware or troubleshoot and resolve technology issues. Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems. Travel requirements will fluctuate based on time of year and workload. This position is in person in Madison, WI, with a minimum of 50% statewide travel required.

Requirements

Associate’s Degree in computer science, computer technician, or related field.
Ability to setup computers, related peripherals and audio/visual equipment.
Knowledge of local and wide area networking.
Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.
Excellent customer service skills
Proven ability to install, configure, repair and maintain computer hardware
Experience providing phone-based technical support.
Experience in computer hardware and software support and maintenance.
Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.
Must meet the minimum standards for driving a state vehicle.
Must be able to travel throughout the State of Wisconsin with overnights.
Candidates must be CURRENT Wisconsin residents.
Must hold a valid driver's license and be insured through their supplier.

Nice To Haves

Knowledge of computer networking principals.
Knowledge of digital audio recording equipment.
Knowledge and understanding of user account in an Active Directory environment.
Experience or training in supporting audio/visual technologies including video conferencing tools.
Experience or training in supporting Windows Server.
Experience or training in supporting Remote Desktop Services (Terminal Services).
Experience or training in supporting Active Directory and Group Policy.
Experience or training in supporting Local Area Networks.

Responsibilities

Provides maintenance and support for Wisconsin Court System software and hardware.
Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin.
Provides technical customer support to all court system employees and takes corrective action.
Performs field service to upgrade hardware or troubleshoot and resolve technology issues.
Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.