Desktop Support / Touch Labor Technician (Tier 2-3)

PEOPLE TECHNOLOGY AND PROCESSES LLC • Fort Hood, TX

7d • Onsite

About The Position

Provides hands-on desktop, peripheral, and software support, including imaging, deployment, relocation, and STIG-compliant configuration of end-user devices across ATEC locations. This role requires an active Secret clearance and the ability to work in Fort Hood, TX or White Sands Missile Range, NM.

Requirements

• High school diploma or equivalent (minimum)
• U.S. citizenship
• Ability to speak, read, write, and understand English proficiently
• Proficiency with computers and Microsoft Office software
• Active Secret clearance (Tier 3 / T3R); interim Secret required before starting
• DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment.

Responsibilities

• Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices
• Image systems with the current approved operating system baseline and perform user data backup, restore, and hard drive recovery
• Apply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided tools
• Deliver, pick up, and relocate end-user devices at the service desk and at the user's place of duty
• Support operating systems including Microsoft, Linux, UNIX, macOS, Apple iOS, and Android
• Coordinate and verify vendor warranty repairs and report completed actions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED