Desktop Support / Touch Labor Technician (Tier 2-3)

PEOPLE TECHNOLOGY AND PROCESSES LLC•Fort Hood, TX
•Onsite

About The Position

Provides hands-on desktop, peripheral, and software support, including imaging, deployment, relocation, and STIG-compliant configuration of end-user devices across ATEC locations. This role requires an active Secret clearance and the ability to work in Fort Hood, TX or White Sands Missile Range, NM.

Requirements

  • High school diploma or equivalent (minimum)
  • U.S. citizenship
  • Ability to speak, read, write, and understand English proficiently
  • Proficiency with computers and Microsoft Office software
  • Active Secret clearance (Tier 3 / T3R); interim Secret required before starting
  • DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment.

Responsibilities

  • Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices
  • Image systems with the current approved operating system baseline and perform user data backup, restore, and hard drive recovery
  • Apply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided tools
  • Deliver, pick up, and relocate end-user devices at the service desk and at the user's place of duty
  • Support operating systems including Microsoft, Linux, UNIX, macOS, Apple iOS, and Android
  • Coordinate and verify vendor warranty repairs and report completed actions
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