Desktop Support Tier I

Rural King•Mattoon, IL

1d•$15 - $18•Onsite

About The Position

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

Requirements

Basic Computer Skills
Vast knowledge of IT concepts
Proficient Knowledge of Windows 7 and Windows 10PC
Peripheral knowledge and diagnostic
Laser printer troubleshooting
Knowledge of Microsoft Office Suite (Outlook, Excel, Word, etc.)
Customer Service Experience
Ability to learn new technology
Must be able to speak clearly and calmly
Must be able to work holidays/weekends as needed
Must be able to work within a team environment and independent as needed
Ability to maintain a seated or standing position for extended durations.
Capability to lift 15 pounds periodically.
Able to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related tasks.

Nice To Haves

COMPTIA A+ & Net + preferred

Responsibilities

Provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment.
Install, diagnose, repair, maintain, and upgrade all PC hardware and equipment to ensure optimal workstation performance.
Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.
Plan and execute the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks as well as operating and application systems.
Deploy, support/administration of Office 365.
Learn and support new technology utilized by operations.
Support and troubleshoot barcode scanners, barcode printers, and mobile computing technology.
Support and troubleshoot common file cloud storage platforms such as Dropbox, OneDrive (including SharePoint Online), Google Drive, Box, etc.
Set up, support, and troubleshoot network services and topology.
Manage Windows Active Directory, Group Policy, File and Print Share Service.
Manage file shares and permissions structures.
Deploy and troubleshoot Mobile Devices.
Manage LAN and WAN DHCP, Static IP addresses/DHCP reservations.
Troubleshoot DNS.
Support Wireless (802.11b/g/n/a/ac, 2.4 & 5GHz).
Work independently and in a team environment.
Act as a self-starter who thinks out-of-the-box, is a quicker learner, and constantly looks for ways to improve operations.
Assist all users with any logged IT related incident when called upon.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.
Track computer equipment (by asset tag and serial number) by location.
Receive/Ship equipment.
Responsible for the shipping / receiving of materials and equipment.
Accurately record, update, and document requests using the IT incident management system.
Install and configure new IT equipment.
Resolve incidents and upgrade different types of software and hardware.
Resolve incidents with printers, copiers and scanners.
Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Sit for extended periods of time.
Perform repetitious hand movements, typing/keystroke dexterity.
Handle stressful circumstances.
Cross train and perform other duties as required.

Benefits

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
15% Associate Discount
Dave Ramsey’s SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership