Desktop Support Analyst I

DYOPATH•Deer Park, TX

1d•Onsite

About The Position

Join DYOPATH as a Desktop Support Analyst. Are you passionate about solving technology challenges and delivering outstanding customer support? Do you enjoy helping users stay productive while working with a variety of hardware, software, and endpoint technologies? DYOPATH is seeking a Desktop Support Analyst who is detail-oriented, customer-focused, and motivated to provide exceptional technical support in a fast-paced environment. Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact. Growth & Development – Access certifications, training opportunities, and clear career advancement paths. Award-Winning Culture – Be part of a team known for delivering exceptional IT services and fostering employee success. Collaborative Environment – Work alongside talented professionals who value teamwork, respect, and continuous improvement.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field OR Four years of equivalent technical support experience
CompTIA A+ Certification required or strongly preferred
Experience providing desktop support and endpoint troubleshooting
Intermediate hardware and software troubleshooting skills
Experience supporting desktops, laptops, printers, and peripheral devices
Working knowledge of Microsoft 365 applications and services
Familiarity with SharePoint, preferably within Microsoft 365 environments
Experience working with ticketing systems and SLA-driven support environments
Strong written and verbal communication skills
Excellent customer service and problem-solving abilities
Ability to prioritize multiple tasks and meet deadlines
Strong attention to detail and organizational skills
Ability to work independently and collaboratively within a team environment
Valid Driver's License with an acceptable driving record
Ability to successfully pass a background check prior to hire

Responsibilities

Analyze and troubleshoot user incidents, requests, and technical issues.
Provide support for desktops, laptops, printers, scanners, and other peripherals.
Install, deploy, configure, and maintain hardware and software solutions.
Deliver technical support in person, by phone, and through chat tools.
Create, manage, and resolve incidents while meeting established SLAs.
Track work activities using client and internal ticketing systems.
Coordinate with third-party vendors and service providers as needed.
Order replacement parts and support hardware repair activities.
Perform Microsoft security patching, antivirus updates, and other software maintenance activities.
Create and maintain documentation, knowledge articles, and support procedures.
Develop clear instructions that help build self-service capabilities for end users.
Participate in continuous improvement initiatives and special projects.