IT Desktop Support Technician
About The Position
Join a leading aerospace and advanced manufacturing organization that develops technology and components used across commercial aviation and defense industries. This facility supports critical manufacturing and engineering operations, creating a fast-paced environment where technology plays a vital role in keeping the business running efficiently. This is a long-term opportunity for someone looking to grow their IT career while gaining experience in a large enterprise environment supporting a diverse user base. We are seeking a Desktop Support Technician with strong technical troubleshooting abilities and a customer-first mindset. The ideal candidate enjoys helping others, solving technology issues, and providing high-quality support to employees across the organization. This role requires hands-on support of desktops, laptops, software, printers, and other end-user technologies while delivering excellent customer service.
Requirements
- Previous experience in Desktop Support, Help Desk, Technical Support, or IT Support
- Strong customer service and communication skills
- Experience supporting Windows operating systems and Microsoft 365
- Basic knowledge of networking concepts and troubleshooting
- Ability to prioritize and manage multiple support requests
- Strong problem-solving skills and attention to detail
- Comfortable working onsite in a manufacturing and corporate environment
Nice To Haves
- Experience supporting enterprise environments
- Familiarity with Active Directory and ticketing systems
- Experience with hardware deployments, imaging, and workstation setup
- CompTIA A+ or related IT certifications
Responsibilities
- Provide onsite desktop support for hardware, software, and technology-related issues
- Troubleshoot Windows workstations, laptops, printers, and peripherals
- Support Microsoft 365 applications and end-user requests
- Install, configure, and deploy desktops, laptops, and related equipment
- Respond to and resolve service tickets in a timely manner
- Assist with user account, password, and access-related issues
- Support mobile devices and basic network connectivity troubleshooting
- Document incidents, resolutions, and support activities
- Escalate advanced issues when necessary
- Deliver a high level of customer service to employees across the facility
Benefits
- This is a long-term opportunity to join an organization known for innovation, advanced technology, and precision manufacturing.
- You'll gain valuable enterprise IT experience, work directly with end users, and play a key role in supporting the technology that helps power critical aerospace and manufacturing operations.
- If you're a customer-focused IT professional looking for stability, growth, and hands-on technical experience, we'd love to hear from you.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
