Desktop Support IT Technician

TEKsystems•Grand Rapids, MI

5d•$19 - $22•Onsite

About The Position

The successful candidate will provide technical support for workstations on Microsoft operating systems and Microsoft Office applications. This individual will provide end-user support on desktop systems and peripherals, ensuring security, integrity, and efficient use of devices within the environment. Main responsibilities include servicing support requests from the Service Desk, troubleshooting issues, setting up peripherals and installing desktop software. Ability to use remote desktop tools to build, monitor, and support desktop systems. Experience with utilizing Microsoft's SCCM and AD management utilities is desired as well as creating/editing power shell scripts and applied GPOs in a domain environment. Strong communication skills are essential as well as the ability to provide computer application training to end users. Responsible for clearly documenting processes and service desk ticket resolutions. Must be able to ensure excellent customer service support to a variety of clients with varying computer proficiency levels.

Requirements

Associate’s Degree (Bachelor's preferred or at least pursuing a Bachelors Degree) in Computer Science, Business Information Systems, Information Technology, or other relevant field, combined with a minimum of two years customer service experience.
An equivalent combination of education, training and experience may be considered.
Thorough working knowledge of computer hardware and software configuration, setup and troubleshooting protocols.
Organizational skills and the ability to successfully prioritize a high-volume workload.
Positive customer service skills including the ability to support a diverse clientele with a variety of technical proficiency levels.

Nice To Haves

Experience with utilizing Microsoft's SCCM and AD management utilities.
Creating/editing power shell scripts.
Applied GPOs in a domain environment.
CompTIA Certifications.

Responsibilities

Provide technical support for workstations on Microsoft operating systems and Microsoft Office applications.
Provide end-user support on desktop systems and peripherals, ensuring security, integrity, and efficient use of devices within the environment.
Service support requests from the Service Desk.
Troubleshoot issues.
Set up peripherals and install desktop software.
Use remote desktop tools to build, monitor, and support desktop systems.
Clearly document processes and service desk ticket resolutions.
Ensure excellent customer service support to a variety of clients with varying computer proficiency levels.
Provide computer application training to end users.