Desktop Support Technician

PROMOTION IN MOTION INC • Park Ridge, NJ

24d • Onsite

About The Position

The Desktop Support Technician will be responsible for PC workstation and peripheral set-ups, deployment, installation, configuration and troubleshooting of incidents and problems. This person will collaborate with internal customers, including faculty and staff, to develop and deploy solutions to solve customer needs and requests.

Requirements

• Experience supporting iOS mobile devices required
• Self-directed with an ability to work both independently and cross-functionally
• Ability to communicate technical information clearly to non-IT associates, in a positive and constructive manner
• Superior written, oral communication and presentation skills with experience communicating effectively with all levels of management; ability to document ideas concisely and quickly
• Ability to organize, prioritize, and follow up independently
• In-depth knowledge of support methodologies and principles
• Excellent customer service skills
• Strong desire to learn new systems and technologies
• Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment
• Ability and drive to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on each
• Ability to work independently and make timely decisions in alignment with business goals
• Ability to take ownership of an issue or project and the dedication to see it through to completion

Nice To Haves

• Bachelor’s Degree in Computer Science, Business, or related areas of study, or equivalent work experience strongly preferred
• 3+ years of experience supporting Windows operating systems in an enterprise/corporate environment preferred
• Experience with Office 365, SAP, Active Directory and SharePoint preferred
• Experience supporting Macs is a plus

Responsibilities

• Monitor helpdesk ticket queue and participate in ticket resolution in a prompt and professional manner
• Provide support to onsite and remote PIM Brands users relating to both hardware and software problems
• Configure, deploy and support various endpoint devices, such as PCs, laptops, printers, barcode scanners and cell phones throughout the Park Ridge location
• Assist in performing necessary upgrades and configurations to support business growth
• Thoroughly document issues, as well as the analysis and design required for resolution, and contribute to the department knowledge base as appropriate
• Assist other IT team members in project work where needed
• Provide both oral and written status updates to management
• Demonstrate an enthusiastic customer service-focused approach, partnering with business units in a positive, can-do manner
• Other duties as assigned by management
• Work outside of normal business hours may be required, based on project requirements or urgent business needs
• Lifting and moving of objects weighing up to 25 lbs.

Benefits

• Comprehensive benefits package - EFFECTIVE DAY 1, Including medical, dental, vision, disability, insurance plans and much more
• Total compensation package including bonus, 401(k) plan match and other incentives (based on eligibility and position)
• Diverse range of benefit choices tailored to support you in making optimal decisions for yourself, your loved ones, and your preferred way of life
• Personal time off, vacation time, floating days and observed holidays
• Business casual dress
• Entrepreneurial and innovative culture offering the opportunity for internal career advancement
• Professional development and training opportunities offered across the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed