Desktop Support Technician
About The Position
The ideal candidate will be eager to learn, energetic, and possess a go getter attitude. Attitude and customer service are very important in this environment. They will be troubleshooting and closing tickets in a hospital setting and will be required for drug test and all medical compliance (flu, varicella, MMR, and tdap). Candidates will need to be flexible if they are asked to go to another nearby location. Therefore, they will need to provide white glove assistance to Doctors, Nurses, Managers, and Hospital staff. The candidates will be required to deploy and support desktops, thin clients, workstations, and multi-functional printers in clinical areas. They will also respond to customer requests to resolve their issues in person or remotely, via phone and email. They will manage user accounts and permissions in AD. Experience is required working with patch panels and resolving network issues such as IP conflicts, mapping network drives and printers.
Requirements
- Experience working with patch panels.
- Experience resolving network issues such as IP conflicts, mapping network drives and printers.
- Experience with Active Directory.
- Experience with PC Support.
- Experience with Desktop Support.
- Experience with Microsoft Office.
- Strong documentation skills.
- Strong customer service skills.
- Must be flexible if asked to go to another nearby location.
- Must be able to provide white glove assistance.
- Must be able to pass a drug test.
- Must complete all medical compliance (flu, varicella, MMR, and tdap).
Responsibilities
- Troubleshooting and closing tickets in a hospital setting.
- Deploying and supporting desktops, thin clients, workstations, and multi-functional printers in clinical areas.
- Responding to customer requests to resolve issues in person or remotely, via phone and email.
- Managing user accounts and permissions in Active Directory.
- Working with patch panels and resolving network issues such as IP conflicts, mapping network drives and printers.
- Providing white glove assistance to Doctors, Nurses, Managers, and Hospital staff.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
