Desktop Support - Level 1 Technician $25/HR - IMMEDIATE HIRE

TEKsystems • Town of Fallsburg, NY

1d • Onsite

About The Position

Desktop Support/Field Service Technician provides installation and maintenance for equipment in the field. Their duties include installation, troubleshooting and repairs.

Requirements

• 1 year experience in IT/Desktop Support or Bachelors Degree in Information Technology
• Windows 11 proficiency

Responsibilities

• Accepting, reviewing and acting on help desk tickets
• Providing in-person or remote technical support through email, phone and web-based platforms
• Pinpointing technical issues based on reported symptoms and diagnostic reports
• Using remote-control software to actively repair user issues
• Performing basic account management tasks, such as resetting passwords and adjusting key settings
• Training new employees or users on new software or repair processes
• Assisting with routine tasks, such as inventory management
• Creating and maintaining work logs that document customer interactions for all projects
• Assisting with moving from Windows 10 to Windows 11
• Set up of equipment

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees