Desktop Support Level 1
About The Position
Solutions 4 Community Health (S4CH) is a mission‑driven organization specializing in optimizing Community Health Centers through innovative revenue cycle management, AI‑powered billing solutions, and data analytics. S4CH partners with safety‑net providers to reduce missed or rejected claims, strengthen financial sustainability, and improve operational performance. Through tailored administrative support, IT services, and EMR optimization, S4CH helps health centers streamline workflows, enhance care delivery, and remain focused on their core mission of serving communities. The Desktop Support provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software and solving technical issues ensuring optimal workstation performance.
Requirements
- Associate’s Degree (Required)
- Valid Active NYS Drivers License (subject to MVR check)
- 1-2 years direct relevant IT/Helpdesk experience
Responsibilities
- Create, update, and close tickets following the Incident management workflow
- Configure and deploy new machines
- Provide off-site support on an as-needed basis
- Determine impact and urgency of an incident and support request to determine priority
- Escalate unresolved requests and incidents to higher tiers
- Maintain a record of knowledge/solutions within a structured knowledgebase
- Execute project tasks in a timely manner
- Maintain the IT equipment Master inventory
- Assist with login requests (add, changes & deletion)
- Troubleshoot technical issues within SRHC environment
- Conduct basic preventive maintenance of equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1-10 employees
