Desktop Support

Protolabs•Raleigh, NC

1d•$23 - $31•Onsite

About The Position

Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. Why Protolabs? We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home. Join our team as a Desk Support! This is an onsite role based in our Raleigh, NC location. As a Desktop Support professional you’ll be on the front lines of enabling our teams to do their best work. In this role, you’ll deliver high‑touch technical support to end users, resolving a variety of computer, application, system, hardware, and access issues with efficiency and care. You’ll diagnose and troubleshoot moderately complex technical problems, respond to support requests via phone, email, and online channels, and ensure a smooth, productive technology experience for employees. You’ll also play a key role in documenting and tracking issues, contributing to continuous improvement of our support processes, and collaborating with cross‑functional IT teams to deliver timely, effective solutions. This is an ideal opportunity for a service‑oriented technologist who enjoys problem‑solving, learning new technologies, and making a real impact in a fast‑paced, innovative environment.

Requirements

Associate’s degree or equivalent hands‑on experience in IT, technology support, or a related field
2–4 years of experience providing desktop or technical support in a dynamic environment
Strong communication skills, with the ability to clearly explain technical issues to both technical and non‑technical users
A customer‑first mindset, focused on delivering positive, professional support experiences
Collaborative team player who works effectively with both IT colleagues and cross‑functional business partners
Advanced technical knowledge with strong troubleshooting and problem‑solving skills
Detail‑oriented and process‑driven, with the ability to follow established procedures while identifying opportunities for improvement
Eager to learn new technologies and expand technical capabilities in a fast‑moving environment
Proven ability to prioritize tasks, stay organized, and remain effective when managing multiple requests at once
Experience using the following: Image deployments system Active Directory Exchange Windows OS Ticketing systems VDI Networking

Responsibilities

Build, deploy, maintain, and troubleshoot end‑user hardware, while managing asset inventory to ensure reliable technology across the organization
Provide Tier 2 remote and onsite technical support for U.S. locations within your region, supporting both office and production environments
Deliver hands‑on technology support that keeps both corporate teams and manufacturing operations running smoothly
Create, maintain, and improve team process documentation to support knowledge sharing and operational consistency
Own Tier 2 support tickets end‑to-end, resolving issues efficiently or partnering with the appropriate teams to escalate when needed
Participate in an after‑hours, on‑call rotation to support business‑critical needs outside normal working hours
Collaborate with teammates on larger IT initiatives and technology projects that drive continuous improvement
Engage in cross‑training with the Service Desk to expand skills and provide additional support coverage when needed