Desktop Support

Protolabs • Raleigh, NC

1d • $23 - $31 • Onsite

About The Position

As a Desktop Support professional you’ll be on the front lines of enabling our teams to do their best work. In this role, you’ll deliver high‑touch technical support to end users, resolving a variety of computer, application, system, hardware, and access issues with efficiency and care. You’ll diagnose and troubleshoot moderately complex technical problems, respond to support requests via phone, email, and online channels, and ensure a smooth, productive technology experience for employees.
You’ll also play a key role in documenting and tracking issues, contributing to continuous improvement of our support processes, and collaborating with cross‑functional IT teams to deliver timely, effective solutions. This is an ideal opportunity for a service‑oriented technologist who enjoys problem‑solving, learning new technologies, and making a real impact in a fast‑paced, innovative environment.

Requirements

• Associate’s degree or equivalent hands‑on experience in IT, technology support, or a related field
• 2–4 years of experience providing desktop or technical support in a dynamic environment
• Strong communication skills, with the ability to clearly explain technical issues to both technical and non‑technical users
• A customer‑first mindset, focused on delivering positive, professional support experiences
• Collaborative team player who works effectively with both IT colleagues and cross‑functional business partners
• Advanced technical knowledge with strong troubleshooting and problem‑solving skills
• Detail‑oriented and process‑driven, with the ability to follow established procedures while identifying opportunities for improvement
• Eager to learn new technologies and expand technical capabilities in a fast‑moving environment
• Proven ability to prioritize tasks, stay organized, and remain effective when managing multiple requests at once
• Experience using the following: Image deployments system, Active Directory, Exchange, Windows OS, Ticketing systems, VDI, Networking

Responsibilities

• Build, deploy, maintain, and troubleshoot end‑user hardware, while managing asset inventory to ensure reliable technology across the organization
• Provide Tier 2 remote and onsite technical support for U.S. locations within your region, supporting both office and production environments
• Deliver hands‑on technology support that keeps both corporate teams and manufacturing operations running smoothly
• Create, maintain, and improve team process documentation to support knowledge sharing and operational consistency
• Own Tier 2 support tickets end‑to‑end, resolving issues efficiently or partnering with the appropriate teams to escalate when needed
• Participate in an after‑hours, on‑call rotation to support business‑critical needs outside normal working hours
• Collaborate with teammates on larger IT initiatives and technology projects that drive continuous improvement
• Engage in cross‑training with the Service Desk to expand skills and provide additional support coverage when needed

Benefits

• We offer a competitive total compensation package
• In addition, we offer competitive benefits including but not limited to:
• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• You will receive PTO + Wellness Hours + Holiday Pay + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program with a 15% discount
• And More!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees