Desktop Support Technician - Perris CA

TEKsystems • Perris, CA

5d • $28 - $30 • Onsite

About The Position

This is a Contract to Hire position based out of Perris, CA. The role involves troubleshooting and resolving escalated technical issues, maintaining and managing workload through an ITSM ticketing system, and supporting hardware, software, and networking issues on various devices. The technician will also train end-users on Microsoft Office applications, including Office 365 email and Outlook.

Requirements

• 1 year of experience supporting end-user equipment and telephone equipment
• Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment
• Warehouse experience supporting end-use equipment

Nice To Haves

• Associate degree, bachelor’s degree or vocational training in a technical field of study

Responsibilities

• Troubleshoot and resolve Tier 2 and 3 escalated technical issues
• Maintain and manage workload through computerized ITSM ticketing and tracking system
• Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices
• Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues
• Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree