Desktop Support Technician ON SITE HORSHAM PA
About The Position
The Desktop Support Technician, also referred to in the posting as the Deskside Support Technician, reports to the Manager of IT Operations & Support. The role maintains networks, servers, and applications to help ensure the technology infrastructure runs smoothly and efficiently, while providing proactive security and desktop support. This position provides escalated second-level support to Tier 1 IT staff and supports Windows and Mac OS hardware and software. It provisions and maintains desktops, laptops, monitors, printers, mobile devices, and other equipment; troubleshoots network connectivity and IT issues for local and remote employees; and manages device lifecycles using existing software. The technician may also train staff and stakeholders on technical solutions and must be available on call 24/7 for emergency duties when necessary. Other duties may be assigned.
Requirements
- Bachelor’s degree in Computer Science or an IT-related diploma from a community college.
- Two years of related experience.
- Networking and storage knowledge.
- Experience managing Windows environments.
- Experience managing and administering Google Workspace.
- Ability and desire to learn new environments, technologies, and procedures.
- Excellent organizational skills and ability to master documentation.
- Excellent written and verbal communication skills.
- Ability to work effectively with stakeholders at all levels.
- Strong analytical skills to assess data and drive decisions.
- Ability to quickly identify and resolve issues.
- Analytical mindset and inquisitive nature.
- Ability to multitask and adapt quickly to changing work conditions in a fast-paced environment.
- Self-motivation and excellent time management.
- Basic understanding of WAN, LAN, VPN, and telephony systems.
- Demonstrated knowledge and skills with PC operating systems, computer hardware repair, and device connectivity, including TCP/IP and network adapter configuration.
- Proficiency in MS Office and/or Google Workspace.
Nice To Haves
- Call center experience is considered beneficial.
Responsibilities
- Provide escalated second-level technical support for Tier 1 IT staff.
- Install and troubleshoot software and hardware in Windows and Mac OS environments.
- Provision, image, and test desktops, laptops, monitors, printers, and other related hardware.
- Troubleshoot network connectivity for local and remote employees.
- Troubleshoot IT-related issues.
- Provision and support mobile devices.
- Manage the lifecycle of computers, laptops, and other devices using existing software.
- Train staff and stakeholders on technical solutions as needed.
- Be on call 24/7 for emergency duties when necessary.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
