Desktop Support Tech I, II & III
About The Position
Eagle County Government is seeking a customer-focused, adaptable, and tech-savvy professional to join our IT team as a Desktop Support Technician. This position serves as a primary point of contact for end users across our departments, providing critical hands-on and remote support, troubleshooting, hardware maintenance, and technology training. Whether you are an aspiring IT professional looking to launch your career or an experienced technician skilled in endpoint administration and scripting, this role offers structured growth and continuous professional development. You will support employees at our 12 different office locations throughout the Eagle River and Roaring Fork Valleys, in-person and virtually, to ensure system security and keep public services running smoothly. We invite applicants at all career stages to apply. We have one open position and the flexibility to hire at either a Level, I II or III, based on your qualifications.
Requirements
- Valid driver’s license and a satisfactory motor vehicle record are required (travel across county facilities in the Eagle River and Roaring Fork Valleys is expected).
- Must be willing and able to obtain the Google IT Support Professional Certificate or Microsoft Certified Endpoint Administrator Associate within 6 months of hire.
- Friendly, patient, and tactful communication skills with the ability to explain complex technical concepts to non-technical users.
- Resourcefulness to troubleshoot new issues under deadline pressure while keeping calm and professional.
- Familiarity with Windows 11, Google Workspace/Microsoft 365, iOS, Android, and wired/wireless networking basics.
- Ability to work effectively in a hybrid setup supporting both on-site and remote employees.
- Demonstrated judgment and commitment to confidentiality when managing administrative security permissions and sensitive data.
Nice To Haves
- Focus: Entry-level / growth-oriented role focused on core end-user assistance, workstation setup, hardware maintenance, and Layer 1 network troubleshooting. (Level 1)
- Professional experience, education, or training supporting computer hardware, Microsoft OS, and Chrome OS in a customer service environment preferred. (Level 1)
- Ability to learn quickly; commitment to completing the Google IT Support Professional Certificate or Microsoft Endpoint Administrator Associate within the first 6 months (paid for by Eagle County). (Level 1)
- Focus: Intermediate support role operating with higher independence to handle complex escalations, user lifecycle management, initial security incident response, and basic PowerShell scripts. (Level 2)
- Minimum 2 years of related IT end-user/desktop support experience, education, or training required (3 years preferred). (Level 2)
- Experience with Active Directory, endpoint management tools, and provisioning sequences. (Level 2)
- Must obtain required certification within 6 months if not already held. (Level 2)
- Focus: High-tier technical lead for desktop support, focusing on endpoint management, automated software deployment, PowerShell scripting, Group Policy, and advanced log diagnostics. (Level 3)
- Minimum 4 years of related IT end-user/desktop support experience required (5 years preferred). (Level 3)
- Advanced knowledge of Active Directory, GPOs, endpoint targeting (Boolean logic), installer packaging, and event log root-cause analysis. (Level 3)
Responsibilities
- Provide timely, empathetic customer service via in-person, phone, chat, and remote channels.
- Resolve issues involving PCs, laptops, mobile devices (iOS/Android), network printers, and conference room technology.
- Create, terminate, and update user accounts, security groups, email distribution lists, MFA configurations, and shared drive access.
- Rebuild OS images, push configuration profiles through endpoint management tools, run deployment pipelines, and physically set up or move IT workstations.
- Perform Layer 1/Layer 2 network troubleshooting and serve as first responder for user-level account or hardware security incidents.
- Utilize PowerShell and CLI tools to automate routine administrative tasks, package software applications (.exe/.msi), and edit Group Policy Objects (GPOs). (Levels 2 & 3)
- Maintain hardware inventories, track support requests in line with service level agreements (SLAs), and write clear end-user guides and FAQs.
- Serve in an Emergency Operations Center (EOC) support role during community emergencies as needed.
Benefits
- Comprehensive and low-cost medical, dental, and vision insurance (as low as $75/month for employee only)
- Wellness program where you can earn cash or extra days off
- 12 paid holidays
- Paid time off (starting at 12 days) and additional medical leave
- Paid volunteer hours
- 6% (dollar-for-dollar match) retirement plan
- Free classes at Colorado Mountain College
- Eagle County University classes (internal training)
- Tuition reimbursement programs
- Bilingual Pay Incentive
- Free bus pass
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
