Desktop Support Technician

CloudCover • South San Francisco, CA

1d • $30 - $35 • Onsite

About The Position

CloudCover has a customer seeking an Desktop Support Technician for a 1-2 year 100% onsite position located in South San Francisco CA. This is an 8AM-5PM Monday-Friday position with the possibility of extensions. No sponsorships available for this position. This is a hands on position providing daily troubleshooting and administration of all systems that are in place.

Requirements

• 3+ years of experience in desktop support or IT technical support.
• Strong knowledge of Windows operating systems and iOS devices.
• Familiarity with troubleshooting hardware components such as desktops, laptops, printers, and other peripherals.
• Experience with Active Directory for user management.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, etc.).
• Experience with remote desktop support tools and ticketing systems, client uses Fresh Service.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to explain technical issues to non-technical users.
• Ability to work independently and collaborate effectively within a team environment.
• Strong customer service orientation and patience in resolving user issues.
• Proficient in conducting research on a wide range of computing issues.
• Quick to absorb and retain information.
• Capable of presenting ideas in a user-friendly manner.
• Highly self-motivated and directed.
• Strong documentation skills and attention to detail.
• Experienced in working within a team-oriented, collaborative environment.
• Team-oriented, with the ability to listen and take the lead as needed.

Nice To Haves

• Bachelor's degree in Information Technology, Computer Science, or related field

Responsibilities

• Providing daily troubleshooting and administration of all systems that are in place.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level