Desktop Support Technician

BAE Systems•Anniston, AL

12d•$46,898 - $75,035•Onsite

About The Position

This position provides tier-2 level technical support to include but not limited to diagnosing, troubleshooting, repairing and debugging complex IT and A/V equipment, computer systems, complex software, or networked and/or wireless systems.

Requirements

3+ years IT and Audio Visual support experience
Proven proficient multimedia Audio Visual skills including but not limited to Audio Visual system installation, configuration and operation
Proven advanced working knowledge of Microsoft Windows
Proven advanced working knowledge of PC and laptop hardware installations and troubleshooting
High School degree or equivalent

Nice To Haves

Certified Technology Specialist (CTS) certification

Responsibilities

Provide custom complex A/V diagnosis and solution planning and design
Provide A/V equipment maintenance, repair and troubleshooting
Provide sound/mix board, speaker and microphone operation
Confer and test A/V setup with management, end users and presenters to coordinate and establish support requirements
Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Report design, reliability and maintenance problems or bugs to management
Provide customer installation and training when applicable
Provide support to customer/users where the product is highly technical or sophisticated in nature
Communicate with product/vendor support personnel and potentially the customer when the customer’s problem cannot be resolved directly by internal resources.