Desktop Support Technician
About The Position
GDC IT Solutions is currently seeking a motivated Desktop Support Technician to join our IT team. This role will provide comprehensive technical support across desktop systems, user environments, and enterprise infrastructure. This role is responsible for supporting end users, managing system configurations, and maintaining core IT services including Active Directory, Office 365, and network connectivity across multiple environments. The ideal candidate will have strong hands-on experience in troubleshooting hardware/software issues, user account management, and supporting both on-premise and cloud-based systems.
Requirements
- Associate degree in Information Technology, Network Administration, or related field (or equivalent experience)
- 2+ years of experience in desktop support or IT support roles
- Strong knowledge of: Active Directory
- Strong knowledge of: Office 365 / Azure AD
- Strong knowledge of: Windows Server environments
- Experience with PC imaging, deployment, and hardware troubleshooting
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service abilities
Nice To Haves
- Hands-on experience supporting 400+ user environments is a plus
- Knowledge of network infrastructure and Cisco hardware
- Experience supporting remote or field operations environments
Responsibilities
- Provide end-user support (onsite and remote) for desktops, laptops, mobile devices, and peripheral equipment
- Install, configure, and maintain Windows-based systems and enterprise applications
- Manage Active Directory including user provisioning, permissions, and offboarding
- Administer Office 365 / Azure AD, including mailbox creation and user management
- Support and maintain Exchange environments and email configurations
- Configure and manage network services including DNS and DHCP
- Perform hardware imaging, deployment, and lifecycle management of PCs and devices
- Troubleshoot and resolve issues related to printers, scanners, and third-party software
- Create and manage shared drives and file permissions
- Assist with network setup, including cabling, access points, and connectivity
- Maintain accurate IT inventory and asset tracking
- Support G Suite administration and Chromebooks (where applicable)
- Collaborate with internal teams and external clients to resolve technical issues
- Provide support in multi-site or remote environments when needed
Benefits
- Holiday and Vacation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
