Desktop Support Technician - 2nd Shift

TEKsystems•Upper Merion Township, PA

3d•$25 - $28•Onsite

About The Position

We are seeking a Desktop Support Technician to provide Tier 1/2 technical support for end users, resolving hardware, software, and operating system issues in both remote and on-site environments. This role requires strong problem-solving abilities, customer interaction skills, and the ability to collaborate within a team.

Requirements

Foundational experience in desktop support or helpdesk support (Tier 1/2)
Strong troubleshooting and analytical skills with the ability to resolve issues independently
Ability to communicate clearly with users while diagnosing and resolving technical problems
Proven ability to work effectively both independently and as part of a team with minimal supervision
Customer-focused mindset with strong interpersonal skills

Nice To Haves

CompTIA A+ certification or equivalent technical knowledge
Experience providing support in both remote and on-site environments
Ability to manage multiple tasks in a fast-paced setting while maintaining attention to detail

Responsibilities

Provide Tier 1/2 support for desktop hardware, application software, and operating system issues
Troubleshoot and resolve technical problems via phone, remote tools, and in-person desk-side support
Diagnose issues efficiently, determine root cause, and implement effective solutions
Support end users with timely issue resolution while maintaining a high level of customer service
Escalate complex issues to senior support teams when necessary
Collaborate with IT team members to ensure consistent and efficient support delivery