Desktop Support Technician
About The Position
Come join the Options Family as a Desktop Support Technician! You'll be a member of a team with the purpose to provide clinical and administrative leadership and support to our family of companies. Our goal is to create and maintain a common vision for rehabilitation and to support the people that are served at our various locations. This position provides IT support for all site and community-based staff for Options Residential Inc., Stepping Out, Connections Services, and any other acquired entities including hardware support, software support, and additional tech support duties as assigned. It is an in-office role based in Eagan, MN. The Desktop Support Technician will work closely with other members of the IT department and will be required to travel locally within the Twin Cities to our community-based sites to provide technical support as needed.
Requirements
- Working knowledge of IT and hands-on experience with networking, desktop technologies, and troubleshooting
- Demonstrated ability to work in a modern M365 environment, including user provisioning, license management, group and team management, Multifactor Authentication registration/resets, Intune, SharePoint, and OneDrive.
- Demonstrated ability to work with a ticketing system for managing, prioritizing, and record keeping.
- Demonstrated ability to work with a team, work with management, and work on multiple projects simultaneously.
- Demonstrated ability to respectfully explain and troubleshoot computer related technologies to coworkers.
- Demonstrated organization, prioritization, and time management skills.
- Desire and ability to learn on the job for skills related to systems administration, HIPAA compliance, and security.
- A Valid Driver's license and auto insurance are also required.
Nice To Haves
- 2 years experience in an IT Support/Help Desk role preferred.
- An Associates or Bachelors degree in IT, Computer Science, Engineering is preferred, but not required.
- A+ and Network+ certifications is also preferred.
Responsibilities
- Provide IT support for all site and community-based staff for Options Residential Inc., Stepping Out, Connections Services, and any other acquired entities including hardware support, software support, and additional tech support duties as assigned.
- Travel locally within the Twin Cities to community-based sites to provide technical support as needed.
- Work closely with other members of the IT department.
- Manage, prioritize, and record keeping using a ticketing system.
- Explain and troubleshoot computer related technologies to coworkers.
- Learn on the job for skills related to systems administration, HIPAA compliance, and security.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
