Desktop Support Technician (Windows 10/11)

TEKsystems • Windsor Locks, CT

3d • $17 - $20 • Onsite

About The Position

We are seeking a customer-focused Desktop Support Technician to join a growing enterprise IT support team. This role is responsible for providing hands-on deskside support, troubleshooting hardware and software issues, deploying new equipment, supporting mobile devices, and delivering an exceptional end-user experience. This is an excellent opportunity for an IT professional who enjoys working directly with users, solving technical issues, and supporting a dynamic corporate environment.

Requirements

• 2+ years of desktop or deskside support experience in a corporate environment
• Experience supporting Windows 10 and/or Windows 11
• Strong hardware troubleshooting and break/fix experience
• Experience imaging and deploying desktop and laptop systems
• Experience supporting Microsoft Office 365 applications
• Ability to troubleshoot basic networking issues, including VPN, wireless connectivity, and network adapters
• Experience supporting mobile devices including iPhone and Android
• Experience working with IT ticketing systems
• Strong communication, customer service, and problem-solving skills
• Ability to work independently while also collaborating within a team environment

Nice To Haves

• Enterprise-level desktop support experience
• Experience with asset management and inventory control
• Tech Bar or walk-up support experience
• Familiarity with IT service management practices

Responsibilities

• Provide onsite deskside support for Windows 10 and Windows 11 systems
• Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals
• Perform PC installations, moves, adds, and changes (IMAC activities)
• Image, configure, deploy, and replace workstation devices
• Support Microsoft Office 365 applications including Outlook, Word, Excel, and PowerPoint
• Troubleshoot printing, connectivity, and peripheral device issues
• Support and configure iOS and Android mobile devices
• Assist users with email, VPN, wireless networking, and application-related issues
• Maintain accurate documentation and ticket updates within IT service management tools
• Perform asset management activities including tagging, inventory tracking, recovery, and disposal
• Provide walk-up technical support and maintain high levels of customer satisfaction
• Follow established IT support processes and best practices

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed