Desktop Support Technician

Fire Fighter Sales & Service Co.•Cranberry Township, PA

1d•Onsite

About The Position

All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester. This role involves analyzing, diagnosing, and resolving complex issues involving workstation hardware, operating systems, business applications, and networked peripherals. The technician will provide advanced troubleshooting for networked hardware and software products across multiple company platforms, document incidents and resolutions, and ensure timely resolution of service tickets. Responsibilities also include supporting hardware and software upgrades, system implementations, and technology rollouts, as well as managing the corporate mobile device and cellular account. Additionally, the role involves supporting and maintaining software management systems, including deployment and patch management platforms, and troubleshooting multimedia systems such as projectors, video displays, video conferencing systems, and interactive whiteboards. The technician will also provide on-site and remote support for conference room technologies and executive presentations. The role emphasizes automation and continuous improvement through developing automated solutions using scripting tools like PowerShell, identifying process improvements, and analyzing support data trends. Training and leadership are also key components, including developing end-user training materials and mentoring junior technicians.

Requirements

Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
Advanced knowledge of PC repair and configuration
Advanced knowledge of Microsoft Windows operating systems
Advanced knowledge of Microsoft Office applications
Advanced knowledge of Software deployment tools (SCCM or similar platforms)
Intermediate knowledge of TCP/IP networking concepts
Intermediate knowledge of Windows networking and security
Strong analytical and problem-solving abilities.
Advanced written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service orientation.
Ability to work independently and collaboratively within a team.

Responsibilities

Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
Ensure timely resolution of service tickets in alignment with departmental service level expectations.
Support hardware and software upgrades, system implementations, and technology rollouts.
Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
Provide on-site and remote support for conference room technologies and executive presentations as needed.
Develop and implement automated technology solutions using scripting tools such as PowerShell.
Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
Analyze support data trends to recommend proactive solutions.
Develop and deliver end-user training materials and sessions as required.
Mentor junior support technicians and provide technical guidance.
Collaborate with IT team members to ensure consistent service standards and knowledge sharing.