Desktop Support Technician (Part-Time)

Epic Health Partners

About The Position

EPIC Health Partners is seeking a part-time Desktop Support Technician to provide hands-on technical assistance across the organization. This role is ideal for someone with foundational IT knowledge who can troubleshoot common hardware and software issues, support staff with day-to-day technology needs, and assist with basic workstation setup and maintenance. This position offers flexible scheduling (15–20 hours per week) and is well-suited for an early-career IT professional or student seeking real-world experience in a healthcare environment.

Requirements

Basic knowledge of computer hardware, Windows operating systems, and common software tools
Ability to troubleshoot routine issues with minimal guidance
Strong customer service and communication skills
Ability to follow instructions, document tasks, and escalate concerns appropriately
Reliability, professionalism, and willingness to learn

Nice To Haves

Previous IT support experience (paid or volunteer) preferred but not required

Responsibilities

Set up desktops and laptops, including monitors, docking stations, and peripherals
Install, update, and configure software on employee workstations
Troubleshoot basic technical issues such as system slowness, frozen applications, or device connectivity
Perform routine maintenance on computers and equipment
Assist with desk phone setup, voicemail configuration, and basic call-handling troubleshooting
Provide support for printers, copiers, and scanners, including resolving paper jams, reconnecting devices, and replacing toner
Help staff with common software issues including login problems, error messages, password resets, and basic application support
Coordinate with vendors regarding IT and Facilities maintenance needs
Escalate more complex issues to senior IT staff when appropriate

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