Desktop Support Technician

A3 Solutions • Longview, WA

3d

About The Position

This role involves providing comprehensive support for Windows OS 11 and the Microsoft Office Suite in an enterprise environment, requiring direct interaction with end-users. The technician will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. Responsibilities include setting up, configuring, and adding hardware, assisting with large IMAC (Install, Move, Add, Change) events, and documenting, maintaining, upgrading, or replacing hardware and software systems. The role also involves supporting and maintaining user account information, including rights, security, and systems groups, as well as training employees. Additionally, the technician will identify, analyze, and repair product failures, order and replace parts as needed, and recommend products or services that best fit customer needs. Experience with imaging and image recovery, break/fix repairs on desktops and laptops, installing/re-installing software packages and updates, and supporting Wi-Fi and VPN connections are essential. Excellent customer service skills are required.

Requirements

• Support of Windows OS 11 /Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support: Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and Image Recovery: Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• Wi-Fi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.

Nice To Haves

• Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
• Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
• Developing good relationships with clients to keep production moving and to help out production or event coordinators.
• Running tests on videos, audio, and signals and troubleshooting any problems that arise.
• Meeting clients' standards by handling equipment malfunctions and executing a flawless event.
• Disassembling equipment, wiring, and support tools in a safe manner.
• Performing inventory management on equipment, wiring, and accessories.
• Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
• Generating expense reports for management.

Responsibilities

• Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
• Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
• Developing good relationships with clients to keep production moving and to help out production or event coordinators.
• Running tests on videos, audio, and signals and troubleshooting any problems that arise.
• Meeting clients' standards by handling equipment malfunctions and executing a flawless event.
• Disassembling equipment, wiring, and support tools in a safe manner.
• Performing inventory management on equipment, wiring, and accessories.
• Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
• Generating expense reports for management.
• Support of Windows OS 11 /Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support: Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and Image Recovery: Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• Wi-Fi and VPN connections; Support of wireless devices.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed