Desktop Support Technician

TEKsystems•Boston, MA

1d•Onsite

About The Position

This is a field-based desktop support position supporting a major hospital network across 4–10 sites in Massachusetts. The technician will report to the Endpoint Operations Manager or Supervisor and deliver Level 2 technical support across medical centers, hospitals, affiliates, and IS Digital Support departments. Training lasts a minimum of three weeks alongside experienced technicians. This position offers hands-on exposure to a wide range of software platforms and hardware environments within one of the most respected healthcare systems in the country. It serves as a strong foundation for candidates looking to advance into higher-level IT roles such as systems administration, while building both technical depth and client-facing communication skills.

Requirements

Valid Massachusetts driver's license and access to a reliable personal vehicle (required)
Minimum 1 year of experience in a customer service-oriented environment; healthcare experience preferred
Minimum 1 year of hands-on experience installing, configuring, troubleshooting, and repairing workstations, laptops, and printers
Ability to lift and carry hardware and supplies up to 50 pounds frequently
Strong work ethic, self-sufficiency, and a positive, professional attitude
Windows 10 operating systems
HP and Dell desktops, laptops, printers, and peripheral hardware
Microsoft Intune, Office 365, Microsoft Edge, Google Chrome, Windows Defender
ForeScout Network Access Control (NAC)
Microsoft Local Administrator Password Solution (LAPS)
SCCM and Citrix XenApp
BitLocker full disk encryption and key recovery

Nice To Haves

Industry certifications such as CompTIA, Microsoft, or ITIL
Experience in a healthcare IT environment
Strong adaptability and problem-solving skills in fast-paced, multi-site environments

Responsibilities

Provide break/fix technical support for networked and stand-alone managed devices in accordance with established Service Level Agreements
Support and troubleshoot desktop computers, laptops, tablets, thin clients, Raspberry Pi units, monitors, printers, scanners, and peripheral devices
Set up and configure network devices using standard operating systems, EPIC, and tools
Perform scheduled preventative maintenance including re-imaging, data capture and restoration, hardware cleaning, and component replacement
Participate in large-scale hardware deployments, moves, and OS rollouts
Collaborate with Digital teams to triage and resolve network and computer issues
Document all work in ServiceNow or other ticketing systems; utilize knowledge base articles for efficient issue resolution
Escalate unresolved issues to Level 3 IS Support Services as appropriate
Manage printer and workstation inventory
Carry and responsibly maintain company-issued equipment (e.g., Surface Go or laptop) throughout the workday
Work outside regular hours and occasional weekends as needed