Desktop Support Technician (Traveling)

Leader Bank•Arlington, TX

1d•$50,000 - $70,000•Hybrid

About The Position

Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4.5 billion in assets, more than 400 team members, 7 branch offices, and annual mortgage originations of over $2 billion. Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion. The Desktop Support Technician is a part of the Bank’s Information Technology Department and is responsible for the Bank’s technology support, deployment, and implementation. This role requires frequent travel to branch offices and headquarters (as business needs require), primarily across Eastern Massachusetts (including between Arlington, MA and Falmouth, MA) to provide onsite support, deployments, and issue resolution. Expected travel frequency is approximately 2-4 days per week.

Requirements

Must live within a 50-mile radius from the Leader Bank Needham office
Bachelor’s Degree in Information Technology, Cybersecurity, Computer Science or a related field, or significant equivalent experience
At least 2 years of experience in supporting and maintaining applications
Comfortable working in a regulated environment and following documented IT/security procedures
Valid driver’s license / ability to travel between sites reliably
Ability to lift equipment (monitors, PCs, printers)
Strong oral and written communication skills with a preference for team-based work
A desire to work with and contribute to an energetic and engaged team of technology professionals
Detail-oriented, even when faced with multiple deadlines on multiple assignments
An interest in continuous learning and experimenting to deliver value to end users

Nice To Haves

Industry standard certifications preferred (e.g. CompTIA A+, Network+, Security+)

Responsibilities

Support and maintain all the Bank’s authorized applications
Serve as the first point of contact for end-user technology support; triage issues and escalate when appropriate
Own assigned support tickets end-to-end; escalate with complete context (steps attempted, screenshots/logs, business impact)
Deploy, configure, and refresh endpoints; perform imaging/re-imaging and workstation setups
Draft and maintain support documentation / SOPs / knowledge articles
Maintain accurate asset inventory and support lifecycle tracking for branch equipment
Regularly review existing systems and make recommendations for improvements
Willingness to learn and take on new responsibilities when requested
Some weekend and off-hour work might be required
Perform other job-related duties as assigned