Desktop Support Technician
About The Position
Join a Hands-On IT Team That Keeps People Productive. Are you someone who enjoys working directly with end users, rolling out new technology, and making sure people have a seamless “day one” experience with their devices? Trissential is hiring an End User Support / Device Deployment Technician to join our client’s IT operations team. This role is ideal for someone who thrives in a fast‑paced, customer‑focused environment and wants to grow into greater responsibility over time. Strong performers will have opportunities to take on expanded duties and, potentially, convert to a permanent role.
Requirements
- Experience working with a ticketing system such as ServiceNow
- Hands‑on experience providing Tier 1–2 end user support
- Familiarity with Windows OS and the Microsoft 365 suite (Outlook, Teams, Excel, etc.)
- Experience supporting desktop and laptop hardware, peripherals, and basic software issues
- Strong communication skills and a professional, customer‑focused attitude
- Ability to work independently while collaborating with the broader IT team when needed
- Some background in IT or end user support is required
- 2+ years of experience preferred (less considered for current students or recent graduates with hands‑on IT experience)
Nice To Haves
- Experience with remote support tools such as CyberArk or similar
- Familiarity with Active Directory, Azure Active Directory, or Intune
- Experience supporting device refresh or large‑scale deployment projects
- Exposure to Windows Autopilot or modern device management tools
- IT coursework or technical training is a plus
Responsibilities
- Deploy new devices to existing users as part of PC refresh initiatives
- Provision and deploy devices for new hires, coordinating timing with hiring managers
- Image and configure devices (with a transition to Windows Autopilot planned this year)
- Deploy, ship, and support peripherals including monitors, docks, keyboards, and accessories
- Provide deskside, walk‑up, and remote end‑user support during device deployments
- Follow up with users to ensure timely return of old or replaced equipment
- Recycle and properly disposition retired devices
- Maintain accurate weekly inventory of devices and peripherals
- Work tickets assigned through the ticketing system and ensure excellent customer experience
- Support walk‑up Help Desk coverage during rotating team hours (7:00am–4:00pm coverage window)
Benefits
- Medical, dental, vision, free tele‑health, HSA with company contribution, life and disability insurance, and 401k with matching
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
