Desktop Support Technician (Bench)

TEKsystems • Davenport, IA

4d • $23 - $23 • Onsite

About The Position

We are seeking a skilled Desktop Support Technician to join our team. This role focuses on providing essential hardware and software support to end-users, ensuring the smooth operation of computer systems within an enterprise environment. The technician will be responsible for diagnosing and resolving a wide range of technical issues, managing user accounts, and implementing security measures. This is a contract position based in Davenport, IA, with a focus on onsite support.

Requirements

• Proven experience as a Desktop Technician or similar role.
• Network Troubleshooting Skills
• Experience within an enterprise or corporate setting.
• CompTIA A+ certification or equivalent experience.
• Strong knowledge of Windows operating systems and imaging software.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.
• Familiarity with healthcare IT systems and compliance standards is a plus.

Nice To Haves

• Familiarity with healthcare IT systems and compliance standards is a plus.

Responsibilities

• Identifying the root cause of computer problems related to hardware, software, operating systems, network connectivity, and peripherals.
• Diagnosing and fixing network issues like connectivity problems, DNS errors, and IP conflicts.
• Installing and updating applications, drivers, and operating systems on user workstations.
• Creating, modifying, and deleting user accounts, managing access permissions, and resetting passwords.
• Identifying and resolving hardware issues like faulty RAM, hard drive problems, malfunctioning peripherals, and monitor issues.
• Implementing and enforcing security policies on user workstations, including password management and software updates.
• Logging, tracking, and prioritizing user reported issues within a ticketing system (ServiceNow).
• Providing basic computer training to users on new applications or features.
• Working with department end users to confirm functionality, verifying everything is correct with department heads.
• Data collection and reporting.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED