Desktop Support Technician

APDerm•Acton, MA

10d•$53,225 - $72,226•Hybrid

About The Position

Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and troubleshooting technical solutions in line with the overall APDerm IT strategy. The position will collaborate with IT teammates and the Help Desk to provide technical support across all APDerm sites while ensuring resource efficiency, optimization and security of the technology ecosystem.

Requirements

Two years of professional technical support experience or 4-year college degree in a technical or business field
Preferred technical certifications: CompTIA A+/Security/Fundamentals, CCNA, Microsoft Fundamentals or related.

Responsibilities

Provide both on site and main office/HQ desktop support, including device provisioning/support, network equipment (firewalls, switches, access points) installation/support and technical assistance with devices associated with ISP, security, data closets, postage, pathology technology and other business functions as identified by IT management.
Responsible for day to day assistance with hardware and technical issues within the APDerm IT environment including troubleshooting and issue remediation, knowledge of relevant workflows, build, training, testing and end user access provisioning/facilitation.
Role may require daily travel between sites for hardware deployment and issue remediation.
Assist in development and implementation of new technology resources to improve business process and technical flow and efficiency.
Responsible for clear oral and written communication of task and ticket statuses, issues, process changes, software enhancement goals and objectives.