Onsite Desktop Support Technician - Savannah, GA
About The Position
Insight Enterprises is seeking a Desktop Support Technician to support our large aerospace client, in Savannah, GA. This is an excellent opportunity to join a dynamic IT support team providing white-glove service and hands-on technical support in a fast-paced enterprise environment. Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.
Requirements
- 3-5+ years of Desktop Support, Technical Support, or Help Desk experience.
- Experience installing, configuring, and supporting: Windows operating systems, Desktop and laptop hardware, Printers, scanners, and peripherals, Software applications.
- Experience performing hardware deployments, refreshes, IMACs, and break/fix activities.
- Experience working directly with end users in a customer-facing environment.
- Strong troubleshooting skills across hardware, software, operating systems, and basic networking.
- Working knowledge of Windows, macOS, and Citrix virtual desktop environments.
- Understanding of enterprise IT environments and support protocols.
- Ability to perform remote troubleshooting and provide clear technical guidance.
- Excellent communication, organization, problem-solving, and multitasking skills.
- Customer-focused mindset with a strong sense of urgency.
- Must be able to pass an extensive background check, credit check, and drug screening.
- Due to the nature of the client environment, only U.S. Citizens can be considered.
- Must be able to work onsite in Savannah, GA.
Nice To Haves
- Citrix experience.
- ServiceNow experience.
- Microsoft Intune experience.
- Experience supporting Microsoft Office and enterprise software applications.
- Knowledge of network security practices, endpoint protection, and antivirus solutions.
Responsibilities
- Provide onsite desktop support for end users in a large enterprise environment.
- Unpack, install, configure, and test desktops, laptops, operating systems, software applications, printers, scanners, and other peripherals.
- Support a world-class aerospace environment
- Perform hardware refreshes, deployments, and break/fix support.
- Troubleshoot and resolve hardware, software, operating system, printer, and networking issues.
- Manage and resolve support tickets while maintaining excellent customer service.
- Conduct remote and onsite troubleshooting to diagnose and resolve technical issues.
- Guide users through technical solutions using clear, step-by-step instructions.
- Customize desktop applications and configurations to meet business needs.
- Document technical issues, resolutions, and support activities.
- Escalate unresolved issues to appropriate support teams when necessary.
- Follow up with users to ensure timely issue resolution and customer satisfaction.
- Assist with technical documentation, knowledge base articles, and support procedures.
- Deliver a high-touch, white-glove support experience for end users.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
