Desktop Support Technician III

Trident Consulting•Aliso Viejo, CA

11h•Onsite

About The Position

The IT Desktop Support Technician III provides hands-on technical support, manages IT assets, and owns onboarding/offboarding for both onsite and remote employees. This role requires a customer-focused mindset, strong troubleshooting skills, and the ability to work independently in a fast-paced environment. This position plays a critical role in ensuring system stability, security, and scalability while supporting ongoing IT projects and operational improvements.

Requirements

High School diploma or equivalent experience is required.
Minimum of 2-5 years of related experience.
Advanced experience with Windows, macOS, and enterprise IT environments.
Experience supporting Active Directory, Entra ID, and Office 365 environments.
Able to plan and prioritize workload with minimal supervision.
Excellent customer service skills.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Develop training materials and procedures, or train users in the proper use of hardware or software.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Assist with onboarding of new employees.
Make recommendations for hardware and software for the organization.
Perform desktop and laptop system deployments including hardware and software configuration.
Provide regular updates on the status of tickets, open issues and projects.
Perform troubleshooting of supported desktop operation systems and applications.