Desktop Support Technician II

Elbit America • Fort Worth, TX

18h • Hybrid

About The Position

The Desktop Support Technician Level II is to maintain and monitor end-user workstations and productivity on the local area network while also performing a variety of maintenance, software installation, end-user support, and training tasks to ensure workstations and networks are within company standards.

Requirements

• Associate or bachelor's degree or equivalent combination of education and related experience.
• Functional (Using Skill Set): 1-5 years
• Highly organized self-starter with strong capacity for critical thinking, engagement, and responsive communication
• Thrive in a fast-paced environment, yet be patient when explaining technical issues to customers
• Exceptional customer support and communication skills, verbal and written
• Excellent attention to detail and committed to following tasks through to completion
• Ability to multitask in a fast-paced environment with competing priorities
• Working knowledge of PC hardware, network printing, and troubleshooting
• Experience working in a support request ticketing system and managing/prioritizing workload and multiple support requests a plus
• Experience supporting Windows OS 7/10/11 Desktops and MS Office Suite of products

Nice To Haves

• Knowledge of Android and iOS mobile applications is a plus
• Knowledge of audio/video equipment for conference rooms is a plus
• Knowledge of Azure/Intune cloud environments is a plus
• Experience working in a manufacturing environment is a plus

Responsibilities

• Displays knowledge of technology fundamentals needed for technician role
• Provide primary and secondary support for users of desktop computers and peripherals.
• Provide primary support for client computer access to network resources.
• Analyze, support, and resolve customer technical issues, including malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop.
• Install, configure, and maintain computer hardware, peripherals, and applications consistent with IT standards and processes.
• Coordinate issues and solutions with other IT support personnel and users.
• Respond to user issues in a timely and effective manner.
• Work as a member of a team and provide off-hours support when required.
• Available to work On-Call after hours on a scheduled rotation.
• Available, as needed, to go on-site after work hours at the Elbit America facility to assist with the resolution of IT outages or other IT-related tasks.
• Use a tracking system to document issues and resolutions.
• Ensure compliance with established company security policies and the accepted risk impact on the business.
• Maintain configuration management documentation.
• Perform system or network administrative functions (review of system logs, backup activity, etc.)
• Provide remote support throughout the U.S. and other Elbit Systems worldwide locations as needed.

Benefits

• Most locations offer a 9/80 schedule, providing every other Friday off
• Competitive compensation & 401(k) program to plan for your future
• Robust medical, dental, vision, & disability coverage with qualified wellness discounts
• Basic Life Insurance and Additional Life & AD&D Insurances are available
• Flexible Vacation & PTO
• Paid Parental Leave
• Generous Employee Referral Program
• Voluntary Benefits Available: Longer Term Care, Legal, Identity Theft, Pet Insurance, and more
• Voluntary Tricare Supplement available for military retirees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree