Desktop Support Technician II (Tier 2) Bakersfield, CA

Grapevine MSP Technology Services•Bakersfield, CA

6d•Onsite

About The Position

Grapevine MSP is expanding and seeking a skilled Desktop Support Technician II (Tier 2) to join their team in Bakersfield, CA. This role is for individuals who excel at solving complex technical issues, enjoy collaboration, and want to make a meaningful impact in varied environments. The technician will be part of a high-performing team supporting and enhancing critical client infrastructure, serving as a key escalation point, problem solver, and trusted technical resource. Grapevine MSP is the Central Valley’s largest managed IT services provider, focused on helping businesses thrive through smart, secure, and innovative technology. Founded in 2009, they have grown to over 60 professionals and are recognized as an industry leader, offering proactive IT support, cybersecurity, cloud and VoIP solutions, strategic consulting, and 24/7 help desk services. They are Microsoft Tier 1 Partners known for their collaborative culture, dedication to customer success, and passion for solving technology challenges.

Requirements

Demonstrated experience in a Desktop Support, Help Desk Tier 2, or similar role.
Strong knowledge of Windows operating systems (all workstation versions).
Familiarity with basic MacOS environments.
Understanding of networking fundamentals (LAN/WAN).
Proficiency with Office 365 and Microsoft Office Suite.
Experience with Active Directory and user management.
Ability to troubleshoot effectively and think critically under pressure.
Experience with remote support tools.
Experience with printers, scanners, and common office hardware.
Knowledge of antivirus, firewalls, and endpoint security best practices.
Excellent communication and customer service skills.
Strong organization and time management abilities.
A proactive mindset; looking for ways to prevent problems.

Nice To Haves

MSP experience (highly preferred)
Passion for learning and staying current with technology
Ability to work independently while contributing to a team
A mindset focused on continuous improvement and client satisfaction

Responsibilities

Monitor and maintain the company's IT systems, networks, and applications to ensure availability and performance during night hours.
Provide end-user support, troubleshoot hardware, software, and network connectivity issues, and resolve incidents promptly.
Log and track all incidents, perform root cause analysis, and implement solutions to prevent recurrence.
Perform scheduled maintenance tasks such as backups, updates, and patch management to ensure system reliability and security.
Escalate complex issues to the appropriate IT staff or third-party vendors and follow up to ensure timely resolution.
Maintain accurate, up-to-date records of IT procedures, incidents, and resolutions.
Help users learn new systems, applications, and IT policies to improve proficiency and productivity.
Ensure compliance with company IT security policies and procedures and report any security breaches or vulnerabilities.
Work closely with the day shift IT team to ensure seamless transitions and effective communication of issues and resolutions.