Desktop Support Tech

Neighborly®•Irving, TX

6d•Hybrid

About The Position

Neighborly is seeking a passionate and skilled Desktop Support Technician to join our Technology team. This role is crucial in providing timely and effective resolutions to end-user technical issues, ensuring smooth operations for our service brands. You will be instrumental in supporting our internal users, maintaining our technology infrastructure, and contributing to the innovation and growth of Neighborly, a company with over 40 years of experience in the home and business services sector.

Requirements

Minimum of 2 year of experience preferred
Familiar with ticketing tools is a plus (Zendesk, Freshservice)
General knowledge of Microsoft Windows 10 and 11
Understanding of endpoint management (Jamf, Intune, M365 applications)
Knowledge of Internet usage and remote access applications.
Excellent telephone and customer service skills.
Self-starter.
Ability to work autonomously with little support.
Ability to work well under pressure and meet deadlines.
Ability to multitask – Sense of urgency; maintain a positive attitude.
Ability to be proactive and able to take direction and establish ownership of projects.

Responsibilities

Answers incoming support requests via telephone or email.
Performs call backs to support requests.
Provide timely, efficient, and effective resolutions to end user issues, in accordance with end user SLA.
Helps support and troubleshoot conference room connectivity issues including but not AV issues.
Practices good ticket hygiene and provides timely responses.
Finds and looks for areas of opportunity to automate and script solutions where possible.
Coordinates with other departments when necessary to solve end user issues.
Involve other team members to establish best practices/decisions.
May be required to work overtime.
May be required to assist other departments in information gathering and / or job functions.