Desktop Support Tech II

LSI•Jacksonville, FL

5d•Onsite

About The Position

The Desktop Support Technician II provides mid-level technical support to end-users regarding computer hardware, software, telephony and audio/video troubleshooting and optimal set-up of equipment for software, hardware, and network use. LSI is an employee-owned company that employs dynamic teams of professionals – people with the finest technical expertise, a level of passionate creativity, and a truly visionary outlook who deliver innovative training solutions that exceed our customers’ expectations. Everyone at LSI has a personal stake in our success. LSI has over 400 training support experts, engineers, and craftsmen on staff who develop state-of-the-art high-fidelity training devices, complex computer-based, highly interactive distributed learning products, and comprehensive, dynamic technical publications. LSI employee-owners collaborate to deliver training products and services for a myriad of programs and customers, using leading-edge technology and proven processes. Our mission is to prepare our military and allies to be battle-ready through cutting-edge training products and services. Our vision is to be the premier provider of military training solutions, renowned for our innovation and excellence. Through employee-ownership and teamwork, we will shape a future where every military service member is equipped to succeed in their mission.

Requirements

Must possess a working knowledge of PC hardware components and configurations.
Experience with troubleshooting and repairing desktop and laptop hardware.
Must have good understanding of Microsoft Office suite of products.
Good understanding of Microsoft Windows desktop operating systems (7/10) in an Active Directory environment.
Good understanding of Microsoft Active Directory.
General understanding of networking and the server/client model, to troubleshoot client-side connectivity issues.
Must be capable of learning and troubleshooting various software programs as needed.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Must be able to obtain a Security Clearance as required by the contract.
Associates degree in a related field or equivalent experience.
One (1) year related experience.
Two (2) years of experience as Desktop Support Technician I or equivalent.
Certified as DoD IAT level 1 (Within 6 months of hire).

Responsibilities

Provides support for audio and video conference infrastructure.
Provides support for printing/scanning/faxing infrastructure.
Provides support for phone system infrastructure.
Provides support for cellphone infrastructure.
Monitors and responds quickly and effectively to requests received through the IT Service Desk.
Monitors Service Desk for tickets assigned to the queue.
Provides helpdesk support and resolves problems to the end user’s satisfaction always using the Help Desk tracking software and escalating issues to next level as needed.
Modifies configurations, utilities, software default settings, etc. for the local workstation.
Installs, tests, and configures new workstations and or laptops, peripheral equipment, and software.
Manages PC setup and deployment for new employees using standard hardware, images, and software.
Keeps all IT hardware and assets inventory updated making it possible to identify who has what at any moment.
Perform other duties as required.
Must be capable of safely handling government-furnished equipment and materials.
Must be available to work a standard weekly schedule with overtime as required.
Perform other duties as assigned.